Rajeswari S
Assistant Manager - Operations
Chennai
Summary
Accomplished Project Manager with a proven track record at EXL Health Services, enhancing operational efficiency and achieving a 15% cost reduction in event management. Expert in leveraging Power BI for data-driven decisions and leading teams with strong interpersonal communication. Specializes in strategic planning and problem-solving to exceed KPIs and improve productivity.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Operations
EXL Health Services
10.2022 - Current
- Manage daily operations to guarantee that all Service Level Agreement (SLA) metrics are achieved.
- Coordinate and participate in completion of production standards, recognizing high performers and managing US client independently.
- Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.
- Monitor transactions on ongoing basis and take corrective steps where necessary or make incremental improvements
- Advanced knowledge and proficiency in navigating client systems. Escalations management and resolution.
- Client interaction, where required at level of supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Identification of trends in data patterns led to 15% increase in revenue generation for program.
- Review Performance of KPIs on near term basis and develop plans for improvement in performance
- Enhanced operational efficiency by streamlining processes and implementing new systems
- Ensured compliance with industry regulations, company policies, and safety standards to maintain secure working environment
- Improved client satisfaction rates by closely monitoring service quality and addressing issues promptly
Project Manager - Client Services
Goutham Associates
04.2020 - 09.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Coordinated logistics, including venue selection and setup, vendor coordination, and on-site management
- Oversaw budget tracking and financial reporting, achieving cost savings of 15%
- Collaborated with cross-functional teams, including marketing and production, to align event objectives with overall brand strategy
- Implemented streamlined event planning processes, increasing efficiency by 20% and reducing lead time for event execution
- Established effective communication among team members for enhanced collaboration and successful project completion
- Fostered culture of innovation and creativity within project team, leading to improved problem-solving capabilities and enhanced outcomes
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
Project Manager - Internal Audit
Rotary Blood Bank
11.2017 - 03.2020
- Managed all system laboratory resources and ensured it to be cost effective and provided optimal customer services
- Ensured compliance to all safety and environmental issues and ensured adherence to regulatory agencies
- Coordinated with CSRs and managers and implemented various solutions for performance
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Established effective communication among team members for enhanced collaboration and successful project completion
- Monitored project performance to identify areas of improvement and make adjustments
- Prepared detailed reports on project status, ensuring transparency and alignment with objectives
Education
Master of Science - Psychology
Alagappa University
ChennaiSkills
Interpersonal Communication
Leadership & Project Management
Key Performance Indicators
Problem-Solving & Adaptability
Strategic Planning & Scheduling Management
Productivity Enhancement
Standard Operating Procedures
Microsoft Office Suite & CRM Tools
Languages
English
Tamil
Timeline
Assistant Manager - Operations
EXL Health Services
10.2022 - Current
Project Manager - Client Services
Goutham Associates
04.2020 - 09.2022
Project Manager - Internal Audit
Rotary Blood Bank
11.2017 - 03.2020
Master of Science - Psychology
Alagappa University