Rajeswari S
Coimbatore
Summary
An astute, results-oriented senior professional with proven success of 16+ years in managing complete Logistics & warehouse operations involving Operations, Inventory, Delivery Management and Process Optimization in the field of supply chain management. A proactive planner with expertise in spearheading operations and taking cost-saving initiatives to optimize efficiency, enhance productivity and delivery.
Overview
18
18
years of professional experience
2
2
Languages
Work History
CRM Logistics Manager-SCM
Indev Infra Private Limited(K-indev Logistics)
08.2025 - Current
- CRM Logistics Manager with strong experience in managing corporate client accounts, team leadership, and end-to-end logistics operations.
- Skilled in handling both forward and reverse logistics, ensuring seamless coordination and timely delivery of services.
- Proven ability to maintain strong client relationships, monitor operations, and drive efficiency across logistics processes.
- Experienced in unbilled clearance tracking, claim management, and follow-up processes, ensuring accuracy, compliance, and timely resolution of issues.
- Hands-on experience in managing commercial terms, contract alignment, and coordination with legal teams to ensure compliance, timely approvals, and smooth execution of client agreements.
- Adept at leading teams, improving operational workflows, and delivering high levels of customer satisfaction while meeting organizational goals.
Inventory Management – SCM
Numeric India (A Group Brand – Legrand)
01.2010 - 05.2025
- Responsible for managing the complete warehouse operations of 18 warehouse across Pan India.
- Communicating and setting objectives, KPI's and SOP for 3PL operators.
- Responsible for managing complete process and activities related to Planning of materials, co-ordination with procurement & suppliers, receiving of goods, inventory control & dispatch of materials.
- Complete data management to keep accurate inventory and MIS.
- Ensuring personal safety and a safe working environment at warehouses.
- Review Day-to-Day operations to ensure warehouse KPI are met in sync with activities such as cycle count, Inventory Adjustment, Pallet consolidation, Stock synchronization between ERP etc.
- Create network of transporters across all the lanes and reduce the supply network cost through an optimized model for dispatch.
- Responsible for managing the Delivery lead time performance as agreed with the customer, Interaction with internal functions like customer service, finance, procurement, Sales and with tax department, Transporters other contractors.
- Managed transportation for direct full truck part load and couriers.
- Transporting material to feed regional warehouse spread across India, Factories, and direct customers.
- Responsible for handling returns and rejections with proper root cause analysis.
- Make sure the monthly orders are received on time and are executed OTIF as per the plan.
- Take appropriate measure to tackle any problem occurring and deviation from plan.
- Analyze performance data to identify business plan variances using established systems and ad-hoc problem-solving techniques.
- Clearance all the 3pl bills, transporter bills.
- Ensure 3pl are not exceeding the fixed budget.
- Generate revenue by scrap management.
- Worked on Inventory management to reduce non-moving and slow-moving Inventory from the warehouse resulting in cost benefits of 2 million INR.
- Achieved lowest wall to wall Inventory count variance of 2%.
- Forecasted planning for 500+products of Numeric India.
- Worked closely with the marketing teams on new products to generate accurate forecast before launch.
- Review demand forecasts and order priority with planning and control team.
- Ensure that space requirements for stocking inventory in warehouses are met; enhance capacity if required based on future demand forecast.
- Investigate Thoroughly: Take the time to investigate the root cause of the complaint. Gather all relevant information and involve necessary parties to ensure a comprehensive understanding of the situation.
- Resolution & Follow Through: Once a resolution has been agreed upon, take action promptly and effectively. Keep the customer informed throughout the process and follow up to ensure their satisfaction.
- Customer Centricity : Use each complaint as an opportunity to learn and improve your products or services. Analyze trends in customer feedback to identify areas for enhancement and implement necessary changes.
- Onward Logistics : Dealing with the movement of goods from suppliers to warehouses, between warehouses and ultimately to customers. Including selecting the appropriate mode of transportation and optimizing routes to minimize costs and delivery times.
- Reverse Logistics: Supporting reverse logistics, which involves managing the return and Scrapping of goods and handling product recalls or defective items.
- Created a database of customer records that improved customer relations and increased customer satisfaction
- Analyzed customer data to identify trends and key drivers of customer satisfaction, resulting in increase customer retention
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction
- Developed and implemented a new logistics strategy that improved delivery
- Created and managed budgets to ensure cost-effectiveness of logistics operations
- Collaborated with engineering teams to develop technical solutions to complex problems
- Monitored product performance metrics to detect trends and optimize user experience
- Worked with marketing and customer success teams to measure the effectiveness of campaigns and promotion
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Associate Financial service Manager
ICICI Prudential life insurance
09.2008 - 12.2009
- Responsible for effectively leading the team of 12 members.
- Process by getting client's time booked through the phone from the leads which is auto allocated through the special software named “ATLAS”.
- Prospect to address 2 clients per day by briefing about company's updated financial products.
Education
M.com -
The Bharathidasan University of Trichy
01-2007
PGPMI -
The Chennai Business school
01-2008
PGDCA -
Cauvery College For Women
01-2006
Skills
Supply chain management
Vendor/Contract management
Material & Order Management
Cycle Count &Put way control
Shipping, Procurement & Sourcing
Production Planning & Control
Timeline
CRM Logistics Manager-SCM
Indev Infra Private Limited(K-indev Logistics)
08.2025 - Current
Inventory Management – SCM
Numeric India (A Group Brand – Legrand)
01.2010 - 05.2025
Associate Financial service Manager
ICICI Prudential life insurance
09.2008 - 12.2009
M.com -
The Bharathidasan University of Trichy
PGPMI -
The Chennai Business school
PGDCA -
Cauvery College For Women