Raju Bonagiri
Head, Voice-NOC
Chennai
Summary
Dynamic professional with extensive experience in both Data & Voice domains, excelling in NOC Operations. Proven track record in optimizing NOC operations, while fostering effective communication and collaboration across diverse stakeholders. Adept at formulating MOP and SOP guidelines. Committed to continuous improvement and results-driven outcomes
Overview
26
26
years of professional experience
1
1
Certification
4
4
Languages
Work History
Head, Network Operations Center (Voice)
Bharti Airtel Ltd.
02.2005 - Current
- Manage NOC Operations for Domestic & International Voice Gateways and ensure to maintain KPIs and high uptime of network
- Service Delivery for different products in the Voice/SMS & Signaling domain
- Change Management
- Performance Management (Proactive & Reactive)
- Manage Internal & External stakeholders
- Regular engagement with domestic & International Operators to maintain Good communication skills, both verbal and written.
- To learn newer technologies and adapt to new situations
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Member Technical Support Staff
Software Technology Parks of India
01.1999 - 01.2005
Commissioning the new Satellite Earth Stations
Activation of Internet & IPLC services for customers
Manage the 24x7 NOC Operations
Education
Bachelor of Engineering - Electronics And Communications Engineering
Vinayaka Missions Research Foundation
Chennai 04.2001 -
Diploma - Electronics And Communications Engineering
Andhra Polytechnic
Kakinada 04.2001 -
Skills
Proficient in voice network infrastructure
Solid knowledge of Internet and MPLS technologies
Experienced in formulating MOP and SOP guidelines
Effective team leadership
Strong analytical skills
Effective communication abilities
Effective team collaboration
Adaptive and Agile
Result oriented
Proficient in project execution
Product development expertise
Certification
ITIL Foundation Certification
Singing
Moderate singing capabilities
Timeline
ITIL Foundation Certification
08-2023
Head, Network Operations Center (Voice)
Bharti Airtel Ltd.
02.2005 - Current
Bachelor of Engineering - Electronics And Communications Engineering
Vinayaka Missions Research Foundation
04.2001 -
Diploma - Electronics And Communications Engineering
Andhra Polytechnic
04.2001 -
Member Technical Support Staff
Software Technology Parks of India
01.1999 - 01.2005
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