Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAKESH Ray R

Chennai

Summary

Experienced Salesforce Developer with 5 years of expertise in Sales Cloud, delivering end-to-end solutions across airline and beverage domains. Skilled in Apex, LWC, Aura, Flows, Integrations with SAP and external systems and Agentforce. Proficient in Salesforce administration, automation, data migration, Agentforce and deployment using Gearset, Azure DevOps, and GitHub. Adept at translating business requirements into scalable technical solutions, ensuring high-quality deliverables in agile environments. Recognized for accuracy, zero escalations, and driving seamless Salesforce implementations.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Associate - Project

Cognizant
Chennai
06.2026 - Current
  • Working as a Salesforce Developer on a Service Cloud and Agentforce project, developing solutions using Apex, Lightning, Flows, and Salesforce platform capabilities.
  • Designed and enhanced complex Agentforce Agent Script solutions using a Single Org, Multi-Orchestrator architecture with multiple sub-agents and intelligent routing.
  • Developed integrations involving multiple API callouts, handling external system communication, request/response processing, and integration-related business logic.
  • Built and maintained Apex classes, triggers, Salesforce Flows, Lightning components, and automation to support complex business requirements and Service Cloud processes.
  • Implemented Agentforce on an external customer portal, integrating conversational experiences with Salesforce Cases, business processes, and backend automation.
  • Performed development, debugging, integration, deployment, and troubleshooting across Salesforce components while optimizing solutions for scalability, reliability, and user experience.

Senior Associate Consultant

Infosys
Chennai
02.2024 - 06.2026
  • Working on IT project management application used for tracking all project financials and budgets.
  • Solely handling developments and enhancements of the application.
  • Configured Screen Flows for intake forms and Record-Triggered Flows to run automations.
  • Spearheaded the end-to-end development of custom Lightning Web Components.
  • Enhanced legacy applications with multiple Aura components for calculating forecast and actual labor/project costs.
  • Built Visualforce Pages to generate PDF dashboards for clients.
  • Customized Apex Triggers with handler classes to meet business requirements.
  • Hands on experience on creating agents with Agentforce and prompt template with prompt builder.
  • Having a hands-on experience on building Agents in agentforce and created prompt templates for the business requirement.
  • Created Custom Metadata Types for backend calculations.
  • Integrated Salesforce with external systems using REST/SOAP APIs.
  • Developed Apex, Batch, Scheduled Classes to provide solution for the complex automations and calculations.
  • Used Gearset to deploy changes from DEV to UAT environments via feature branches.
  • Created pull requests on GitHub, merged commits, and resolved branch conflicts.
  • Handled admin tasks such as creating objects/fields, updating Lightning record pages, validation rules, security and list views.
  • Built approval processes with automated email alerts for record approvals.
  • Utilized Salesforce Inspector for data migration via SOQL queries.
  • Used Azure DevOps for deployment requests and user story updates.
  • Troubleshoot application errors using system debug and provide effective solutions.

Senior Analyst

Capgemini
Chennai
06.2021 - 01.2024
  • Performed Salesforce administration: fields, objects, record types, page layouts, validation rules, profiles, roles, and users.
  • Developed Apex Classes, Triggers, Test Classes, and Batch Apex (maintaining >85% test coverage).
  • Managed user access via security settings.
  • Created automations using Flow Builder, Process Builder, Approval Processes, and Workflows.
  • Delivered user stories in Agile methodology.
  • Executed data migration between external systems and Salesforce using Data Loader/Dataloader.io .
  • Integrated Sales Cloud with Marketing Cloud using the Marketing Cloud Connector.
  • Created reports, dashboards, and custom report types.
  • Deployed changes via Change Sets and retrieved components post-org refresh.
  • Customized Lightning App Builder for dynamic UI enhancements.
  • Customized Lightning Web Components (LWC) to enhance UI.
  • Used Visual Studio to manage Lightning component code and deployments.
  • Converted Process Builders to Flows.
  • Conducted testing/debugging for integrations before story progression.
  • Authored technical documentation and stored it in Azure DevOps.
  • Aligned business goals and scrum stories with technical specifications within sprints.
  • Supported Salesforce product owner in defining processes for administration and change management.

Education

Bachelor of Engineering - Electronics And Communication Engineering

Easwari Engineering College
Chennai
11-2020

Skills

  • Tools/Packages/Frameworks: Salesforce, Gearset, GitHub, Workbench, Visual Studio, Data Loader, Azure DevOps, Postman, SharePoint, Marketing Cloud Connector, Aura, Visualforce, Lightning Web Component, Flow Builder, Process Builder, Agentforce, Promt Builder
  • Technical Languages: C, C, Apex, Java, HTML, CSS, JavaScript
  • Languages: English, Tamil, Telugu

Certification

  • Salesforce Platform Developer 1, Salesforce Administrator, Salesforce AI Associate, Salesforce Data Cloud Consultant, Salesforce Certified Platform App Builder

Timeline

Associate - Project

Cognizant
06.2026 - Current

Senior Associate Consultant

Infosys
02.2024 - 06.2026

Senior Analyst

Capgemini
06.2021 - 01.2024

Bachelor of Engineering - Electronics And Communication Engineering

Easwari Engineering College
RAKESH Ray R