Ram Srinivas

· As a team member, contribute in monitoring payments and making payments processed within their cutoff time(Domestic(FED,ACH),International(MCA), FX Payments.Check Print.

· Ensure in opening high priority tickets and bridges if there is any delay or leading to high financial impact to clients.

· Monitor jobs which generate prior day and intraday reports based on which clients do next transaction, so sensitive that any improper report may lead to financial impact.

· Troubles shoot in letting client on rejection of their transaction which is managed by opening incidents in service now.

· Collect application’s users list details and update it to IAM

· Validating the Client Billing report / Files (payment and statements file)

· Create reports in service now to help team drive if we are in miss in any acceptance and closure SLA for incident and problem tickets.

· Drive weekly calls with team on status of their tickets, if they are in need of any help.

· Taking care of change implementations and application validation during weekends.

· Taking care of informing customer leadership and global audiences on any long delay or outages.

· Coordinating and collaborating application teams and vendors on bridges on any break downs.

· Manage implementation of customers from contract to go live.

· Keep internal and partner teams tracking to plan.

· Manage team members and mentor them to produce timely quality results.

Day today Payment validation across downstream (Domestic(FED,ACH),International(MCA), FX Payments.

• vendor Communications (claim and marketing activities)
• Creative Team Leadership
• Product Positioning & Branding
• Web & Print Content Development
• Focus Group & Market Research
• Development of Training Materials
• Sales Collateral & Support
• Public & Media Relations
• New Product Launch
• Conducting Events (Road show, Stalls, Demo Arrangements... etc) in Chennai, Coimbatore, Trichy, Madurai, Pondicherry, Chengalpattu etc

• Creating funnel for Advertisement Publishing
• Aligning News Information
• Gathering Functional News from Institutions
• Responding Phone calls for other activities (Offers, Advertising, and Functions etc from regular customers)
• Giving Seasonal awareness to General Public through News Letter.

• Creating Funnels from other cities
• Visiting Corporate industries for Futures higher Growth
• Handling Payment Collections
• Creating and Adding New customers to Organizations
• Maintaining good relationship to existing Customers
• Product Training to beginners