Ramaraj Muthupandi
Madurai
Summary
Strategic Sales Trainer actively pursuing an opportunity to bring value to the organization team. Highly skilled in developing training manuals and protocols to increase new hire retention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Senior Sales Trainer
Sony India Pvt. Ltd.
03.2023 - Current
- Designed and implemented sales training program and documentation.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
- Analyzed and evaluated training effectiveness and program outcomes.
- Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
- Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed team performance and identified opportunities for additional training.
- Developed and implemented successful onboarding program.
- Facilitated virtual, in-person and blended learning sessions.
Branch Product Trainer
Samsung India Pvt Ltd
01.2018 - 03.2023
- Arrange training to branch Staff's
- Shop floor training conducted to Promoter's and store staff
- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support and knowledge
- Confer with engineers to assess equipment needs, and to determine training requirements, Distributor Training arranged
- Premium segment sellout to be monitor and provide knowledge to Staffs
- Develop sales plans to introduce products in new markets
- Distributor Training, Content development if required, Conduct TTT for Team leaders.
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- Trained and mentored [Number] new personnel hired to fulfill various roles
Branch Trainer
Panasonic India Pvt Ltd
01.2017 - 01.2018
- Handled Entire Branch Product Training responsibility to improve Productivity.
- Improved branch training programs by incorporating interactive and innovative learning methods.
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
- Facilitated virtual, in-person and blended learning sessions.
- Communicated with store employees to maintain conditions and appearance of retail Training
- Trained associates on product specifications, merchandising, counter organization and retail sales.
Branch Product Trainer
LG Electronics India Pvt Ltd
06.2016 - 12.2017
- Handled Entire Branch Product Training responsibility to improve Productivity.
- Recruited and trained new Promoters
- Designed and delivered web-based, self-directed learning materials.
- Provided coaching and mentoring to employees.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Analyzed team performance and identified opportunities for additional training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and executed performance management programs to increase employee engagement and productivity.
Store In charge
Eros Group Dubai UAE
05.2012 - 06.2015
- Handle Showroom Sales and Operations maintain store with good GP
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Specialist
Croma Infiniti Retail Ltd
02.2011 - 03.2012
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Sales Executive
Bharati Airtel Ltd
Tiruppur, TN
09.2008 - 02.2011
- A Sales Executive is a professional who sets annual sales goals for the company and works towards achieving them with the assistance of the Sales Manager & Sales Associates
- The job is based on setting up a strategy to find new prospects and sales leads and converting them into paid users or customers.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for Post Paid applications, special donations and specific product promotions.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge
Education
DECE - Diploma Electronics Communication Engineering
Ramu Seetha Polytechnic Collage
Kariyapatti04.2008
Commerce - State Board
Government Boys Higher Secondary School
Thirumagalam03.2003
Skills
- Retail Sales
- Sales Training
- Soft Skill Training
- Closing Techniques
- Learning Management Systems
- Public Speaking
- Relationship Building
- Teamwork and Collaboration
- Training Method Development
- Decision-Making
- Business Needs Analysis
- Active Listening
- Role Playing
- Training Video Production
- Sales Forecasting Abilities
- Training Program Development
Languages
English
Malayalam
Tamil (Speak Only)
Personal Information
Title: Senior Sales Trainer
Timeline
Senior Sales Trainer
Sony India Pvt. Ltd.
03.2023 - Current
Branch Product Trainer
Samsung India Pvt Ltd
01.2018 - 03.2023
Branch Trainer
Panasonic India Pvt Ltd
01.2017 - 01.2018
Branch Product Trainer
LG Electronics India Pvt Ltd
06.2016 - 12.2017
Store In charge
Eros Group Dubai UAE
05.2012 - 06.2015
Customer Service Specialist
Croma Infiniti Retail Ltd
02.2011 - 03.2012
Sales Executive
Bharati Airtel Ltd
09.2008 - 02.2011
DECE - Diploma Electronics Communication Engineering
Ramu Seetha Polytechnic Collage
Commerce - State Board
Government Boys Higher Secondary School
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