Ram Charan Pantam
Chennai
Summary
Experienced Customer Front Representative with a 7 years effectively managing global customers and stakeholders. Enthusiastic about tackling fresh roles and challenges at the forefront of customer interactions, utilizing a customer-centric approach and interpersonal skills to drive organizational success. Additionally, a seasoned Consultant with a proven history of achievements spanning diverse industries. Brings exceptional interpersonal, problem-solving, and analytical capabilities to provide valuable guidance and expertise to client organizations, thereby improving their business performance. Proficient in operations, strategy, and finance.
Overview
8
8
years of professional experience
Work History
Sr. Customer Experience Consultant-KC Runway-AUTO
Maersk
09.2022 - Current
- Managing global KC customers including Volvo, Daimler, Hyundai, Renault, Nissan, Michelin, Doosan Bobcat, and Fiat.
- Coordinating with production team for shipment planning, overseeing SCM teams, and assessing client requirements to establish clear objectives for each consulting project.
- Understanding of customer supply chains and backgrounds to enhance customer experience and increase SOW.
- Maintaining regular communication with customers and conducting Quarterly Business Review (QBR) presentations.
- Promoting upselling of L&S products.
- Providing exceptional service to clients to foster and expand relationships for future business prospects.
- Collaborating with customers, management, and sales teams to gain insights into customer needs and recommend suitable solutions.
- Working with cross-functional teams to successfully deliver comprehensive solutions to customers.
- Achieving 97% increase in SOW for Volvo and Daimler.
- Achieving 100% contract utilization for ocean.
- Implementing sustainable solutions for Volvo by transitioning road transportation to rail.
- Leading development of new solutions for Renault, Nissan, and Volvo for CBU exports, such as Cars In containers/CBU on Flat Rack.
Customer Account Executive
Maersk Line India Pvt Ltd.
06.2016 - 08.2022
- Managing customer relations across South India regions including Tamil Nadu, Andhra Pradesh, Telangana, Kerala, and Karnataka, proactively addressing day-to-day challenges.
- Monitoring volumes and ensuring compliance with trade requirements through consistent follow-up with customers.
Enhancing customer experience by gaining insights into their businesses and backgrounds to increase SOW. - Conducting regular onboarding sessions with customers to identify pain points and provide end-to-end solutions, including streamlining current workflows or establishing Standard Operating Procedures (SOPs) as needed.
- Serving as the focal point for Daily Huddle reports and data analytics.
Overseeing team performance in Salesforce (Case Management) to optimize customer interactions.
Education
MBA - Shipping And Logistics
Chennai. Vel Tech Dr.RR &Dr.SR Technical University INSTITUTE OF RAIL TRANSPORT(IRT)
Chennai05.2016
MBA(Integrated Logistics) -
Vel Tech Dr.RR & Dr.SR Technical University & INSTITUTE OF RAIL TRANSPORT(IRT)
Chennai01.2016
B.Tech - Mechanical
JNTU Kakinada (Aditya Institute Technology And Management)
Andhra Pradesh 01.2014
Intermediate -
Board of Intermediate Education, Andhra Pradesh
Andhra Pradesh 01.2009
SSC -
Secondary Board of Education, Andhra Pradesh
01.2007
Skills
- Root-Cause Analyses
- Strong negotiation skills
- Empathy and patience
- Goal-oriented mindset
- Product and service knowledge
- Effective stake holder management - External and Internal
- Business Networking
- Multitasking
Projects
Project on "FRICTIONLESS ELECTROMAGNETIC BRAKING SYSTEM". Project on "TYRE REBUTTON ON AUTO TYRETO EARTH MOVERS (HEAVY TYRES)".
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge
Timeline
Sr. Customer Experience Consultant-KC Runway-AUTO
Maersk
09.2022 - Current
Customer Account Executive
Maersk Line India Pvt Ltd.
06.2016 - 08.2022
MBA - Shipping And Logistics
Chennai. Vel Tech Dr.RR &Dr.SR Technical University INSTITUTE OF RAIL TRANSPORT(IRT)
MBA(Integrated Logistics) -
Vel Tech Dr.RR & Dr.SR Technical University & INSTITUTE OF RAIL TRANSPORT(IRT)
B.Tech - Mechanical
JNTU Kakinada (Aditya Institute Technology And Management)
Intermediate -
Board of Intermediate Education, Andhra Pradesh
SSC -
Secondary Board of Education, Andhra Pradesh
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