Ramez Awad
Murfreesboro
Summary
Results-driven Operations Manager with expertise in financial analysis, process improvement, and data analytics. Proven success in enhancing customer service and driving operational efficiencies across multiple locations. Dynamic leader with a strong background in managing high-performing teams and implementing effective operational strategies. Skilled in project management and performance tracking, contributing to improved customer satisfaction and financial performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Whatabuger
Nashville
01.2025 - Current
- Managed daily operations to enhance service efficiency and improve overall customer experiences.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Operating Partner (General Manager) – Whataburger: Led end-to-end operations for a high-volume business unit, managing over 40 employees and multiple managers. I owned hiring, training, performance management, and workforce planning while driving KPIs across safety, quality, customer experience, labor, and profitability. Managed P&L, controlled labor and food costs, executed process improvements, and ensured compliance with operational and safety standards. Drove continuous improvement through data analysis, accountability systems, and leadership development.
General Manager
Panda Express
Nashville
04.2023 - 01.2025
- Implemented operational strategies to enhance efficiency and drive profitability across multiple locations.
- Developed training programs to elevate employee performance and improve customer satisfaction ratings.
- Monitored financial performance to ensure alignment with budgetary goals and operational expectations.
- Conducted market analysis to identify growth opportunities and inform expansion initiatives.
- Fostered cross-department collaboration to streamline processes and enhance service delivery. Directed and developed a high-volume team of 40+ associates, overseeing hiring, training, scheduling, performance management, and accountability. Drove operational excellence, labor control, and guest satisfaction while maintaining food safety, quality, and company standards.
Education
Associate of Arts - Business Administration And Management
Nashville State Community College
Nashville, TNSkills
- Customer service
- Team leadership
- Project management
- Financial analysis
- Process improvement
- Data analytics Large Team Leadership (40 Employees)
- Hiring, Training & Talent Development
- Performance Management & Accountability
- Labor Planning & Scheduling Optimization
- Operational Excellence & Process Improvement
- Financial Management (Sales, Labor, Food Cost)
- Guest Experience & Service Recovery
- Food Safety & Compliance (ServSafe Standards)
- Conflict Resolution & Coaching
- KPI Tracking & Data-Driven Decision Making
Languages
Arabic
Native/ Bilingual
Certification
Landmark communication access to power certificates
Timeline
Operations Manager
Whatabuger
01.2025 - Current
General Manager
Panda Express
04.2023 - 01.2025
Associate of Arts - Business Administration And Management
Nashville State Community College