Ramki Mahesh
Associate Director- Accounts
Chennai
Summary
Dedicated Customer Success professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Associate Director- Key Accounts
Freightify
04.2023 - Current
- Led teams of up to 8 personnel, supervising daily performance as well as training and improvement plans.
- Launched innovative initiatives that improved the overall customer experience, increasing loyalty and advocacy.
- Developed data-driven strategies to improve customer engagement, driving positive outcomes across all touchpoints.
- Maintained a deep understanding of market dynamics, anticipating shifts in customer needs enabling the company to stay ahead of competitors.
- Improved churn rates by effectively managing at-risk accounts through proactive communication and targeted interventions.
- Met or surpassed renewal rates and upgrade goals.
- Negotiated contract renewals skillfully, securing long-term commitments from key clients while maintaining profitability standards.
- Tailored training sessions for customers based on industry trends and unique business challenges.
- Enhanced customer satisfaction by proactively identifying and addressing potential issues within enterprise accounts.
Senior Customer Success Manager(Europe Region)
Freightify
01.2022 - 03.2023
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.
- Implemented client feedback loops to inform product enhancements and better meet customer needs.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
- Led a team of Customer Success Managers, resulting in increased client retention and upselling opportunities.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
Customer Success Manager
Freightify
01.2021 - 01.2022
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
Sales Associate
Freightify
05.2018 - 12.2020
- Built relationships with customers to encourage repeat business.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed strong rapport with customers and created positive impression of business.
Education
MBA - Finance And Marketing
PSG Institute of Management
Coimbatore, India 04.2001 -
Bachelor of Commerce - Finance
Loyola College
Chennai, India 04.2001 -
Skills
- Team Collaboration and Leadership
- Strategic leadership
- Decision-Making
- Relationship Building
- Analytical Thinking
- Project Management
Timeline
Associate Director- Key Accounts
Freightify
04.2023 - Current
Senior Customer Success Manager(Europe Region)
Freightify
01.2022 - 03.2023
Customer Success Manager
Freightify
01.2021 - 01.2022
Sales Associate
Freightify
05.2018 - 12.2020
MBA - Finance And Marketing
PSG Institute of Management
04.2001 -
Bachelor of Commerce - Finance
Loyola College
04.2001 -
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