Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Ramkumar A

Infrastructure Enterprise Architect
Chennai

Summary

Cloud professional with extensive experience in building and managing scalable cloud infrastructures. Proven ability to drive impactful projects that align with organizational goals. Known for fostering teamwork and delivering reliable solutions while adapting to dynamic environments. Skilled in cloud architecture, automation, and problem-solving.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Cloud Solution Architect

TCS Siruseri
05.2018 - Current
  • Presently associated with TCS, designated as enterprise architect for the entire Infrastructure area.
  • Working for Sweden's largest retailer project, H&M, in Stockholm, and managing more than 1,500 on-premises and 1,500 cloud servers.
  • Worked on the production environment and bridge calls with users to troubleshoot and resolve issues.
  • Work on design, networking architecture in cloud, policy management, and log analytics.
  • Troubleshooting critical issues and engineering activities in multi-cloud (Azure and GCP).
  • I have experience in PowerShell, Ansible scripting, and Terraform, developing scripts for automatic patch deployment schedule creations, automatic VMware cluster patching, and SPP installation.
  • I have a good experience in Azure Fabrics pipelines, log ingestion, Azure Cloud analytics, Cloud FinOps cost code, chargeback, and showback analysis.
  • I have extensive knowledge of Azure App Gateway, Load Balancer, Function App, and Web App deployment.
  • Ensured high availability of critical applications through implementation of robust disaster recovery plans.
  • Displayed sound understanding of standard networking protocols, virtual networks, firewalls, VPN, ExpressRoute connectivity, and SD-WAN setup.
  • Have good knowledge of VMware vSphere 8.0, Linux operating systems, batch scripts, and shell scripts.
  • Have extensive knowledge of storage and backup, database, server communication and architecture connectivity, firewalls, and able to relate to and troubleshoot infrastructure-level issues.
  • Designed and implemented cloud architecture solutions to optimize deployment processes.
  • Led cross-functional teams in migrating legacy systems to cloud platforms, enhancing operational efficiency.
  • Developed best practices for cloud security and compliance, ensuring organizational adherence to standards.
  • Collaborated with stakeholders to define project requirements and deliver scalable cloud solutions.
  • Enabled seamless migration to the cloud by planning and executing successful data transfer strategies.
  • Worked on Azure migration from on-premises to cloud solutions using Cloud Migrate to analyze, and also used TCS cloud counsel to make decisions based on R path recommendations.
  • Have extensive knowledge of VMware solutions, such as VMware cluster, license management, patch updates, version upgrades, vSphere replication, troubleshooting issues, and concepts such as DRS, HA, and Snapshots.
  • I have worked on the migration of workload from the Oracle Private Cloud Appliance from PCA X6 to X9, along with design and network configuration.
  • I have set up the Stormagic solution for the edge locations to use the local storage for vSAN configurations.
  • I have also set up the Whitebox solution for the retail stores, and some of the warehouses.

Technical Lead, Server Operations

Cognizant Technologies Solutions
06.2015 - 04.2018
  • Work on project-related migrations and on organization bridge calls.
  • Managing more than 2,000 servers under 5 different BUs (TRG, NRT, Corp, RFG, Infrastructure).
  • Worked on bridge calls with teams on severity (P1) tickets to troubleshoot and fix the issues.
  • Push applications like MS Office, Adobe, force reboot batch packages, and WinRAR packages to servers.
  • Monitoring SCOM alerts for performance issues, server issues, and troubleshooting.
  • Build the primary SCCM site for the Realogy enterprise servers.
  • Create software update groups for each month with patch criteria, and bundle them.
  • Used to patch servers using SCCM, Batch patch, WSUS, and VCM.
  • Perform the IBM hardware BIOS and firmware update on all the servers.
  • Troubleshooting server issues during patching, rolling back patches, and reinstalling patches.
  • Monitor the deployments for compliance, troubleshoot patch-related issues, and rerun the deployments.
  • Troubleshoot client servers for communication issues from SCCM, such as SMS agent restart, refresh, or pushing Configuration Manager action, and reinstall the SCCM client agent on servers.

Wintel Administrator, Senior Analyst

WELLS FARGO INDIA SOLUTIONS
07.2013 - 06.2015
  • Managing more than 10,000 servers under the Wholesale LOB, of different flavors of Windows.
  • Troubleshooting hardware issues by engaging HP vendors.
  • Worked on production bridge calls with teams on high-severity tickets to troubleshoot and fix them issues
  • Patching via SCCM, and deployment management.
  • Analyze logs and work with MS to troubleshoot SCCM patch or application failure issues.
  • Worked on the C drive expansion project on servers with low disk space (VM and physical servers).
  • Create software update group packaging, and patch MS updates via SCCM.
  • Work with the SAN team on adding additional paths if the SAN disks have high IOPS, to reduce the performance issues on LUNs.
  • Worked on clustering issues and resource management.
  • Perform pre- and post-patching activities on servers.
  • Troubleshooting server issues during patching, rolling back patches, and reinstalling patches.
  • Performed remediation on DRAC and ILO through commands, hardware replacement, for more than 200 servers, and fixed the console issues.
  • Perform production readiness to bring the servers to a working environment.

Wintel Engineer

MPHASIS AN HP COMPANY
06.2012 - 07.2013
  • Managing about three different Citrix farms (20, 15, and 40) and publishing applications for clients.
  • Monitor the patching compliance, run the compliance report, and share it with the clients.
  • Windows Server 2003, 2008 cluster management.
  • Managing Dell Servers on Windows 2008, 2003, and 2000.
  • Hardware monitoring through DITA and DOMSA.
  • Reviewing the Standard Operating Procedure created for urgent changes.
  • Adding new nodes into the SolarWinds monitoring tool and configuring system alerts and errors via mail.
  • Generating server support operation metrics from solar winds, sending them to clients on a weekly basis.
  • Handling multiple changes (quality center tool) for clients globally.
  • Troubleshooting and coordinating with vendors (DELL and HP) for all hardware-related issues.
  • Troubleshooting OS-related issues on Windows 2008, 2003, and 2000.
  • Change request to change management: implement patches, firmware updates, and changes on the server.
  • Managing McAfee Virus Scan Engine and Agent Installation.
  • Planning and deploying hot fixes through WSUS.
  • Trained the team on the MSDART tool and its usage.

Infrastructure Engineer

MAPLES ESM CONSULTANCY
05.2010 - 05.2012

Same roles and responsibilities as in Mphasis after onboarding to direct payroll

Education

Bachelor of Engineering - Electronics And Communications Engineering

Pallavan Engineering College, Anna University
Chennai, India
04.2001 -

Skills

    Cloud architecture

    Cloud services

    Cloud security

    Azure network configuration

    Terraform

    Azure Fabrics

    Vmware

    Windows and Linux

    Cloud security frameworks

Accomplishments

  • Was Leading a Hosting team which includes individual tower Leads for Server Operations, Storage and backup Operations, Database operations & Tools operations comprising of almost 50 team members
  • Have worked on Hosting Agentic AI use cases like Database capacity management, AI led backup management and patch management dashboards
  • Have worked on Oracle database log ingestion in Azure Fabrics and run through analytics in Azure Open AI to analyze the issue and suggest a solution with human in loop decision making

Certification

Vmware

Interests

Learn new Technologies

Explore AI capabilities

Timeline

AZ-104

01-2024

Vmware

01-2019

Cloud Solution Architect

TCS Siruseri
05.2018 - Current

Technical Lead, Server Operations

Cognizant Technologies Solutions
06.2015 - 04.2018

Wintel Administrator, Senior Analyst

WELLS FARGO INDIA SOLUTIONS
07.2013 - 06.2015

Wintel Engineer

MPHASIS AN HP COMPANY
06.2012 - 07.2013

Infrastructure Engineer

MAPLES ESM CONSULTANCY
05.2010 - 05.2012

Bachelor of Engineering - Electronics And Communications Engineering

Pallavan Engineering College, Anna University
04.2001 -
Ramkumar AInfrastructure Enterprise Architect