Ramkumar V
Salem
Summary
Dedicated IAM Specialist with expertise in access provisioning, role-based access control, and enterprise application management. Skilled in leading cross-functional teams, auditing tickets, and training new hires to strengthen organizational security posture. Proficient in SailPoint, OKTA, ServiceNow, and Microsoft Admin, with extensive experience across 35+ applications in healthcare and enterprise environments.
Overview
9
9
years of professional experience
Work History
Specialist
HCL Technologies
Chennai
02.2022 - Current
- User access provisioning and deprovisioning to various applications (Client Specific) to the user based on their role defined in Workday.
- Experienced in managing/handling daily escalations of on-site and offshore members from different time zones, with a resolution TAT of 15-30 minutes; rich expertise in arranging bridge calls for the quick flow of Information leads to resolution while avoiding business impact.
- Proficient in Client interaction and Team Management.
- Active Directory users and groups management.
- Created onboarding process within (Sailpoint & OKTA) license provisioning (Office 365) and Exchange related operations (User/Shared Mailbox || Distribution Lists || Contacts/Mail Users) Access provision.
- Rich exposure in handling major P1, P2, P3, and IT communication, also aware of ITIL process.
- Creating / Resolving Service requests (SCTASK), Incident/Problem Tickets.
- Auditing tickets, providing training to new hires, and preparing daily and monthly reports and forward them to higher management.
Sr. Sales Associate
Reliance SMSL Private Limited
Salem
04.2021 - 02.2022
- Developed comprehensive knowledge of company products and services to address customer inquiries effectively.
- Managed customer inquiries and provided accurate technical assistance, enhancing customer satisfaction.
- Created and maintained detailed customer service records, improving documentation processes.
Store Leader
Reliance Jio Infocomm Limited
Salem
05.2019 - 12.2019
- Developed in-depth knowledge of company's products and services to effectively resolve customer inquiries.
- Managed customer inquiries and provided accurate technical assistance, enhancing customer satisfaction.
- Created and maintained customer service records, improving access to information for team.
Service Executive
Channelplay Limited
Salem
10.2018 - 08.2019
- Developed comprehensive knowledge of company products and services to address customer inquiries effectively.
- Managed customer inquiries and provided technical assistance, ensuring timely and accurate resolutions.
- Created and maintained detailed customer service records and documentation to support service quality.
Sr. Service Officer
Gi Staffing Services Private Limited
Salem
04.2017 - 10.2018
- Developed an in-depth knowledge of company products and services to effectively address customer inquiries.
- Managed customer inquiries and provided accurate technical assistance, enhancing customer satisfaction.
- Created and maintained comprehensive customer service records to streamline information retrieval and support service quality.
Education
Master of Science - Computer Science
AVS College of Arts & Science - Periyar University
Salem, India07-2014
Skills
- ServiceNow
- Ticketing Tools
- Avaya
- Teams
- Outlook Email
- Freshservice
- Ivanti
- Data Visualization Tools
- Application Deployment
- O365
- RDP
- Dameware
- SCCM
- LogMeIn
- Active Directory
- Advanced Networking Concepts
- Network Configuration
- Operating System Configuration
- Hardware Configuration
- Internet Applications
- Team Viewer
- LogMeIn
Timeline
Specialist
HCL Technologies
02.2022 - Current
Sr. Sales Associate
Reliance SMSL Private Limited
04.2021 - 02.2022
Store Leader
Reliance Jio Infocomm Limited
05.2019 - 12.2019
Service Executive
Channelplay Limited
10.2018 - 08.2019
Sr. Service Officer
Gi Staffing Services Private Limited
04.2017 - 10.2018
Master of Science - Computer Science
AVS College of Arts & Science - Periyar University