Ramya K
Chennai
Summary
Senior Analyst with expertise in managing end-to-end accounts payable processes, ensuring seamless payment approval and efficient collaboration with clients to understand their business requirements. Skilled in identifying and resolving invoice discrepancies to facilitate smooth operations and timely vendor payments. Specialize in process improvement and customer engagement to drive operational excellence.
Overview
8
8
years of professional experience
Work History
Sr. Analyst
Sutherland Global services
11.2023 - 11.2024
- Consistently logged PO and Non-PO invoices within the TAT hours
- Reconciled documents using the 3-Way Match process (Invoice, PO, and GRN)
- Ensured on-time completion of all assigned tasks
- Addressed critical vendor queries and managed emails received from clients, vendors, and customers through multiple email channels
- Created Purchase Orders based on vendor requests and performed new vendor setup
- Monitored top and strategic vendors requiring immediate payments to maintain smooth operations
- Reconciled vendor invoices, tax, and cash discount activities while ensuring timely payment initiation
- Successfully completed month-end book closing activities on schedule
- Actively supported team members with their tasks to achieve invoice closures within the committed timeframe
- Updated Standard Operating Procedures (SOPs) in line with process changes, ensuring documents remain current and accurate
Associate to Analyst
Wipro BPO
01.2019 - 03.2023
- Wipro BPO
- Managed Ageing Reports, Invoice Inventory Reports, Reports, HUB Reports, and
- MCA Trade Collation Reports
- Presented Weekly Status Reports (WSR) to clients during weekly meetings to ensure alignment and progress updates
- Consistently logged invoices within the Turnaround Time (TAT), ensuring efficiently processing and compliance
- Monitored and prioritized payments for Top Vendors and Strategic Vendors to facilitate merchandising of goods, securing cash discounts for advance payments
- Handled critical vendor queries and managed correspondence across multiple email inboxes involving clients, vendors, and customers
- Reconciled vendor invoices, tax activities, cash discounts, and managed payment initiation processes
- Acted as an active team player by supporting teammates to achieve invoice closures within committed timelines
- Proactively shared knowledge with team members to enhance understanding and efficiency in managing reports and processes
- Updated Standard Operating Procedures (SOPs) to align with evolving processes and ensured they remain current
- Handled Fixed Fee processes for vendors, ensuring accuracy and timely processing
- Followed up diligently with vendors to address queries promptly and prioritized tasks efficiently
- Ensured timely completion of assigned tasks with a focus on quality and accuracy
Customer Executive
Zealous Services Pvt Ltd
03.2017 - 10.2017
- Respond promptly to customer inquiries via phone, email, chat, or social media channels
- Resolve customer complaints and issues efficiently and professionally
- Maintain a thorough understanding of the company’s products and services to provide accurate information
Education
B.COM Corporate - secretaryship
M.B.A - Finance
Madras University
05.2020
Bachelor of Arts - Corporate Secretaryship
D.R.B.C.C.C.Hindu College
05.2016
Skills
- Accounts Payable
- Customer Service
- Payment Management
- Vendor Contracts
- Vendor Setup
- Vendor Reconciliation
- 3 Way and 2 Way Matching
- Invoice Processing
- Vendor Management
- Invoice Verification
- Payroll
- Mainframe
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Sr. Analyst
Sutherland Global services
11.2023 - 11.2024
Associate to Analyst
Wipro BPO
01.2019 - 03.2023
Customer Executive
Zealous Services Pvt Ltd
03.2017 - 10.2017
M.B.A - Finance
Madras University
B.COM Corporate - secretaryship
Bachelor of Arts - Corporate Secretaryship
D.R.B.C.C.C.Hindu College
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