RAMZI DHAOUI

• Direct and mentor a multicultural entertainment and guest services department of 3,000+, managing high-level training, scheduling, and performance standards.
• Oversee the strategic planning and execution of all daily activities and large-scale onboard events in coordination with F&B, AV, and Housekeeping.
• Drive guest satisfaction by managing VIP relations, resolving high-level escalations, and enforcing strict safety and environmental protocols.
• Optimize onboard programming by analyzing guest feedback and performance metrics to maximize participation and engagement.

• Plan and execute group bookings, corporate events, and social functions, coordinating accommodations, venues, catering, and entertainment for seamless experiences.
• Managed end-to-end logistics for corporate groups and social functions, coordinating venues, catering, and entertainment for seamless execution.

• Collaborated with shoreside sales and onboard operations to meet luxury brand standards and exceed guest expectations.

• Provided expert multilingual assistance, acting as the primary liaison between international passengers and ship departments.
• Delivered professional onboard announcements and hosted guest relations services with cultural sensitivity.

• Plan and lead high-energy activities, themed events, and interactive games to maximize guest engagement and create memorable experiences.
• Confident public speaker and entertainer, skilled in energizing audiences, managing stage presence, and delivering dynamic presentations.
• Adaptable, culturally aware team player, building strong rapport with international guests while delivering exceptional service in fast-paced settings.

• Led the planning and delivery of entertainment schedules tailored to a diverse international clientele.
• Managed external vendors, activity performers, and internal operations to drive guest satisfaction.
• Utilized guest feedback to refine programming and increase participation rates.

• Supported the management of daytime and evening entertainment programs for a high-end resort.
• Managed performer coordination and guest engagement to ensure a luxury guest experience.
• Handled on-site problem-solving and operational setup for large-scale resort events.