Randi Londer
Nashville
Summary
Award winning experienced General Manager with a 20+ career history of working in the hospitality industry. Focused in multi-branded properties, creating passionate teams thru solid leadership and ability to drive revenues. Established in both select and full-service properties in leading Brand Hotels. Strong operations professional who thrives on challenges and pursuit of excellence in all venues.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Marriott Nashville Airport
Nashville
01.2024 - Current
- Provided daily oversight of day-to-day operations thru all aspects of HR management. Directly working with General Manager and senior department managers to ensure proper training and development of staff in accordance with company and hotel brand standards. Facilitated all duties related to Human Resources creating strong culture and strategic HRBP thru consultative support and implementation initiatives.
- Assisted in daily hotel operations and ensured seamless guest experiences.
- Coordinated staff schedules to optimize service delivery and operational efficiency.
- Managed inventory levels and maintained supplies for hotel amenities and services.
- Implemented training programs for new team members to enhance service skills.
- Monitored guest feedback to improve service quality and address concerns promptly.
- Collaborated with department heads to streamline processes and enhance productivity.
- Facilitated team meetings to promote communication and align on operational goals.
General Manager Hotel Operations
Holiday Inn Express IHG
01.2023 - 01.2024
- Overall responsibilities include overseeing all operations of the hotel from day-to-day operations through all departments. Food / Beverage, accounting, human resources responsibility from pre-screening to disciplinary processes as well as ongoing training to maintain OSHA compliance and brand standard. Oversee daily sales efforts, R&I and department budgets to ensure maximum revenue.
General Manager
Holiday Inn Express HGI
01.2018 - 01.2022
- Day to day operations include overseeing all operations of the hotel from day-to-day operations through all departments. Food & Beverage, sales, accounting, maintenance and HR. Responsible to all processes as well as ongoing training to maintain OSHA compliance. General Manager of the Year 2020 / Hotel of the Year 2022- Gibson Hospitality.
Interim Operations Manager
Holiday Inn Express HGI
01.2015 - 01.2016
- Interim manager for Award Winning property during the General Manager absence. Maintained daily operations for multiple departments to maximize efficiency. Assisted an all departments to continue the pursuit of excellence by enhancing service quality.
Skills
- HR management
- Staff training
- Operational efficiency
- Guest relations
- Budget oversight
- Customer service
- Process improvement
- Problem solving
Websites
Additional Leadership Portfolio
- Assistant Sales Manager, Holiday Inn Express
- Housekeeping Manager, Hampton Inn & Suites
- Operations Manager, Vista Host
Timeline
Assistant General Manager
Marriott Nashville Airport
01.2024 - Current
General Manager Hotel Operations
Holiday Inn Express IHG
01.2023 - 01.2024
General Manager
Holiday Inn Express HGI
01.2018 - 01.2022
Interim Operations Manager
Holiday Inn Express HGI
01.2015 - 01.2016