Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Randi Mallory

Brentwood

Summary

Dynamic small business owner with a proven track record in enhancing customer satisfaction and driving financial growth at Papa C Pies. Skilled in relationship building and financial management, I successfully implemented strategic marketing initiatives and cultivated a high-performing team, resulting in increased brand awareness and repeat business.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/Cook Miss Daisy's Kitchen

Self-employeed
01.2023 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Expanded business into new markets, cond
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Owner/Cook Plated By Mallory

Self-employeed
01.2020 - 05.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Manager Papa C Pies

Chad Collier
03.2017 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained day to day functions of the whole kitchen and its staff.

Accountant

The Palm Restruant
05.2008 - 06.2011
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
  • Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.

Education

Bachelor of Arts - Interior Design

American InterContinental University
Atlanta, Ga
05-1998

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business development
  • Staff management
  • Project estimating
  • Marketing
  • Financial management

Certification

  • Certified with Serve Safe. Certificate valid through 6/30/2026

Timeline

Owner/Cook Miss Daisy's Kitchen

Self-employeed
01.2023 - Current

Owner/Cook Plated By Mallory

Self-employeed
01.2020 - 05.2023

Manager Papa C Pies

Chad Collier
03.2017 - 06.2020

Accountant

The Palm Restruant
05.2008 - 06.2011

Bachelor of Arts - Interior Design

American InterContinental University

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Randi Mallory