Randi Whitaker

I started Parallon as an analyst working several different types of patient accounts.

Bad debt, to determine if the hospitals could receive money from Medicare for unpaid accts.

Crossovers, to determine the write off for accts that had Medicaid as a secondary payer to Medicare.

MSPs, to determine the write off for when Medicare pays secondary on the acct.

QMBs, to determine the write off for qualified medicare beneficiary.

In approx 2021 the Nashville Office combined with the Florida office. At that time I was moved under another manager where I mainly worked Crossover and QMB accounts. Summer of 2024 the announcement was made that the position I was in was going to start being automated beginning 2025. December 16 2024 I was moved to the Overpayments department. I am still learning this roll.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Responsible for filling out state paperwork for patient charts and communication with caretakers for aftercare

instructions.

• Charting and typing doctors notes into dental

software. Greeting patients and caretakers upon arrival.

• Assisted patients with daily living activities, promoting independence and dignity.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.

• Assisted patients with daily living activities, promoting independence and dignity.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.