Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Randy Anderson

Clarksville

Summary

Automotive professional with solid foundation in managing automotive service operations. Proven track record of improving customer satisfaction and streamlining shop processes. Demonstrated ability to lead teams efficiently and solve complex technical issues. As well as having a strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach. Experienced with leading customer service teams to ensure top-notch customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Grocery Manager

Walmart
06.2024 - Current
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Improved overall sales by identifying market trends and optimizing product selection.

Receiving Lead

Walmart
08.2020 - 06.2024
  • Trained new team members on company procedures, ensuring quick integration and productivity.
  • Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
  • Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
  • Coordinated with vendors to ensure timely delivery of products, minimizing delays and disruptions.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Operated electrical stacking machines, pallet jacks and other equipment to move materials.
  • Maintained clean, orderly work environment free of hazards.

Automotive Service Manager

Walmart
03.2018 - 08.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.

General Merchandise Manager

Walmart
08.2015 - 03.2018
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Fostered a culture of continuous learning by providing team members access to professional development resources tailored to their individual needs or aspirations.
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.

Automotive Service Manager

Walmart
12.2013 - 08.2015
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.

Automotive Service Technician

Walmart
05.2007 - 12.2013
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
  • Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
  • Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
  • Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
  • Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.

Education

Riverside High School
Avon, MS

Skills

  • Inventory management coordination

  • Customer service management

  • Employee training and mentoring

  • Customer complaint resolution

  • Effective task delegation

  • Effective merchandising techniques

  • Employee management

  • Strong task management

  • Strong organizational abilities

  • Service writing

  • Service operations management

  • Shipping and receiving

Certification

  • Food Safety License - 2024/2025
  • Walmart Automotive Services - 2007/2020

Languages

English
Native or Bilingual

Timeline

Grocery Manager

Walmart
06.2024 - Current

Receiving Lead

Walmart
08.2020 - 06.2024

Automotive Service Manager

Walmart
03.2018 - 08.2020

General Merchandise Manager

Walmart
08.2015 - 03.2018

Automotive Service Manager

Walmart
12.2013 - 08.2015

Automotive Service Technician

Walmart
05.2007 - 12.2013

Riverside High School

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