Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Randy Clark

Knoxville

Summary

Network Manager with extensive experience in network design and security at Pellissippi State College. Demonstrated success in leading teams and implementing advanced Cisco and Aruba solutions, resulting in enhanced network performance and reliability. Recognized for strong project management and customer service skills, contributing to significant improvements in infrastructure stability and security.

Overview

33
33
years of professional experience

Work History

Network Manager

Pellissippi State College
Knoxville
09.1999 - Current
  • Maintain data and voice network infrastructure and supervise the technical staff responsible for these services. This position manages, monitors, secures and optimize performance of the wired and wireless network and develop plans to ensure optimal performance and stability of the network.
  • Lead / Supervise the network staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
  • Work with system administrators, vendors and technicians to ensure existing and planned facilities in all campus locations are appropriately configured; ensure that all Internet connections, firewalls and authentication systems are appropriately configured.
  • Manage the TCP/IP addresses for the institution’s voice, data and video network; assisting in resolution of any related problems. Communicate with Director, Network and Technical Services regarding system availability and updates; ensure appropriate staff notification of all outages, planned or otherwise. Provide service suggestions and notice to all staff and uses of events affecting Information Technology.
  • Develop, document and maintain software for network reliability, security, and performance. Maintain network topology documentation.
  • Key Accomplishments: Installed and maintained ISDN network for remote campuses and remote events.
  • Designed, installed and maintained PSTCC’s first Wi-Fi network.
  • Designed, installed and maintained PSTCC’s first Cisco PIX firewall. Providing internal security and private addressing for internal host.
  • Designed, installed and maintained PSTCC’s first layer 3 switches for the network core. Providing layer three VLANS for the network increasing performance and security.
  • Supervised the migration from the Cisco/Blue Socket Wi-Fi network to an Aruba Wi-Fi network. Increasing security and network flexibility.
  • Designed and installed a routed network for all remote campuses.
  • Designed and managed the installation of the data center rated switched network using Cisco Nexus switches.
  • Planned and supervised the installation of the new Blount Campus Network.
  • Designed and supervised the installation the campus fiber optic upgrade from multimode fiber to single mode fiber. Increasing the campus backbone to 10Gig.
  • Planned and installed the campus wide upgrade of all edge switches from 10/100MB switches to 10/100/1000MB switches with power over ethernet.
  • Planned and supervised the installation of the Magnolia Campus network.
  • Planned and supervised the migration from the analog PBX phone system to the Cisco Voice over IP system including the call centers and all campuses.
  • Planned and supervised the install of the Cisco FTD firewalls. Providing added security, a DMZ, high availability, and the dual Internet capability.
  • Implemented Cisco Umbrella DNS security.
  • Implemented DUO, a cloud-based identity security solution for VPN.
  • Implemented Cisco Anyconnect VPN and Cisco Meraki Teleworker gateways for remote access during COVID.
  • Supervised the migration to from the PRI trunks to digital SIP trunks for the phone system outgoing calls.
  • Planned and supervised the upgrade of the campus core network and data center switching. Increasing performance for the college network.

Telecommunications/Network Technician

Pellissippi State College
Knoxville
06.1993 - 09.1999
  • Installed and maintained telecommunications equipment such as modems, routers, switches, and other related devices at all campuses. Installed and maintained infrastructure cabling including copper backbone cable, thin wire, phone cable and twisted pair cable for data and multimode fiber optic for all campuses. Preformed adds, moves and changes of analog telephones. Installed and maintained printer’s campus wide. Installed and maintained Scantron machines for scoring test campus wide.
  • Providing technical support to users regarding network issues and connectivity problems.
  • Diagnosing and resolving network connectivity problems, hardware failures.
  • Maintaining network hardware and software, troubleshooting issues, and performing necessary repairs and updates.
  • Monitoring network performance, equipment status, and bandwidth usage.
  • Installed, troubleshoot and maintained all phone and data cable.
  • Key Accomplishments: Assisted in the planning and installation from a main frame/ terminal-based system to PC/server-based system.
  • Assisted in the planning and installation of the migration from a 10MB thick net copper backbone to a 100MB/1gig multimode fiber optic backbone.
  • Planned and executed the migration from a 10MB thin wire host system to a 10/100MB twisted pair-based client network.
  • Assisted in the planning and installation from a DEC hub/bridged flat network to a Cisco switched network.
  • Wiring and network equipment installation at the Blount Bungalow campus.
  • Wiring and network equipment installation for the first portables on campus.

Part-Time Computer Technician

Pellissippi State Technical Community College
Knoxville
04.1992 - 06.1993
  • Specialized in the repair, maintenance, and support of PSTCC’s personal computer systems and related hardware and software. Duties included troubleshooting technical issues, installing new software and hardware, printer installation and maintenance and providing technical assistance to users. Assisted with DEC Terminal setup and installation.
  • Customer Service.
  • Hardware and software troubleshooting.
  • Hardware component replacement (Hard drives, motherboards, etc.).
  • Operating System and Application installations (Windows, DOS, WordPerfect, etc.).

Education

A.S.S - Electrical Engineering

Pellissippi State College
Knoxville, TN
04-1993

Skills

  • Network fundamentals and security
  • Network troubleshooting and problem solving
  • Project management
  • Customer service excellence
  • Cisco and Aruba expertise
  • Team leadership
  • Voice over IP
  • Firewall configuration
  • Wireless networking
  • Network design
  • Network security
  • Equipment installation
  • Documentation maintenance

References

References available upon request.

Timeline

Network Manager

Pellissippi State College
09.1999 - Current

Telecommunications/Network Technician

Pellissippi State College
06.1993 - 09.1999

Part-Time Computer Technician

Pellissippi State Technical Community College
04.1992 - 06.1993

A.S.S - Electrical Engineering

Pellissippi State College

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Randy Clark