Ranjith Kumar C
Assistant Manager
Chennai
Summary
Dynamic and detail-oriented assistant manager with 13 years of progressive experience in medical billing (HB and PB), accounts receivable management, and revenue cycle operations. Skilled in overseeing end-to-end AR processes including claim submissions, payment posting, denial management, and collections, with a proven track record of reducing outstanding receivables and improving cash flow. Adept at leading billing teams, mentoring staff, and implementing process improvements that enhance accuracy and efficiency.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Corrohealth Ind Pvt Ltd
Chennai
05.2018 - 02.2026
- Lead and manage a team of 60 associates, along with 3 Quality Analysts, overseeing end-to-end Hospital Billing (HB) AR follow-up, Physician Billing (PB) charge entry, payment posting, and AR follow-up.
- Drive daily production, quality, and SLA adherence across AR follow-up functions, including claims investigation, denial resolution, and payer correspondence.
- Monitor AR aging buckets, identify denial trends, and implement corrective actions to reduce outstanding balances, and improve cash flow.
- Conduct team huddles, coaching sessions, and performance reviews to maintain high productivity, and deliver continuous improvement.
- Support new transitions, SOP updates, and workflow optimization to enhance billing accuracy, and reduce rework.
- Collaborate with QA, coding, and client teams to resolve escalations, streamline communication, and improve first-pass resolution (FPR).
- Prepare daily, weekly, and monthly performance dashboards for internal and client stakeholders, highlighting KPIs, risk areas, and action plans.
- Ensure compliance with payer guidelines, HIPAA standards, and organizational quality, SLA/KPI monitoring, training and coaching, and client communication frameworks.
- . Mentor management trainees in leadership, RCM fundamentals, and operational excellence.
Sr.AR.Caller
TECHNOSOFT GLOBAL SERVICES PRIVATE LIMITED
Chennai
05.2017 - 02.2018
- Performed outbound calls to insurance payers to check claim status and resolve outstanding accounts receivable.
- Followed up on denied or pending claims, and took necessary actions for resolution.
- Analyzed denial reasons and initiated corrective steps, such as appeals, billing corrections, and resubmissions.
- Coordinated with coding and billing teams to resolve medical necessity, coding, and eligibility-related denials.
- Analyzed complex claim issues and collaborated with cross-functional teams to resolve disputes efficiently.
- Managed high-volume queues while maintaining productivity, quality, and turnaround time (TAT).
- Reduced AR backlog by prioritizing high-dollar and aged accounts, improving cash flow for the provider.
- Maintained 98% quality accuracy in documentation and consistently met client SLA targets.
Team Coordinator
Medusind Solutions Ind Pvt Ltd
Chennai
09.2013 - 03.2017
- Joined as Jr.Executive in 2013 & promoted as Team co-Ordinator in 2015
- Coordinated team schedules and ensured all tasks were assigned effectively.
- Communicated project updates to stakeholders and facilitated team meetings regularly.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Education
Bachelor of Arts - Commerce
Pachayappa's College For Men
Chennai04.2010
Accomplishments
- Best Manager Award – Corro Health, 2024 recognized for exceptional leadership in medical billing operations, driving a 30% reduction in claim rejections, and improving team productivity through process optimization and staff development
Timeline
Assistant Manager
Corrohealth Ind Pvt Ltd
05.2018 - 02.2026
Sr.AR.Caller
TECHNOSOFT GLOBAL SERVICES PRIVATE LIMITED
05.2017 - 02.2018
Team Coordinator
Medusind Solutions Ind Pvt Ltd
09.2013 - 03.2017
Bachelor of Arts - Commerce
Pachayappa's College For Men