Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Areas Of Interest
Timeline
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Ranjith Rajendran

Ranjith Rajendran

Chennai

Summary

Results-driven Associate Team Lead with proven experience managing both voice and non-voice customer support operations. Skilled in guiding teams to deliver high-quality service through tools like DCRM, Amdocs, BCL, and CRM platforms. Expertise in SIM card issue resolution, including activation, deactivation, and network troubleshooting. Known for maintaining SLA compliance, resolving escalations, and ensuring accurate documentation of all customer interactions. Strong leadership in team performance tracking, coaching, and process improvement while consistently delivering a seamless customer experience across channels.

Overview

5
5
years of professional experience

Work History

Customer Support Executive

Metasparq
05.2024 - Current
  • Delivered premium customer service while managing 50+ daily interactions (calls/emails).
  • Converted 75% of inquiries into confirmed sales through tailored flight recommendations. Saved clients 15-25% on airfare through expert optimization of alternative routes and hidden-city ticketing options.
  • Created and managed 99% accurate PNRs using Sabre and Amadeus.
  • Processed 30+ daily changes/cancellations with 100% accuracy involving multiple airlines/partners under tight deadlines by correctly applying Fare rules.
  • Resolved 95% of booking issues within same business day through direct coordination with airline ticketing desks and operations teams.
  • Prevented 100+ potential travel disruptions by proactively advising passengers on: Visa/entry requirements • Minimum connection times • Baggage policies • COVID-19 regulations.
  • Built loyal client base by anticipating needs - voluntarily stayed past shift 100+ times to resolve complex itinerary issues.
  • Reduced booking errors from 2 % to 0% through implementation of personal quality control checklist.

Customer Support Associate

TECHMAHINDRA
08.2022 - 05.2024
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls prompt. Courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Created detailed reports on customer feedback for management review.
  • Recorded all customer interactions into the database system accurately and completely.

Junior Relationship Executive

MUTHOOT FINANCE
02.2021 - 02.2022
  • Provided advice on the best solutions for clients' needs and offered support throughout the sales process.
  • Researched and identified potential new customers, then contacted them to promote products or services.
  • Developed and maintained relationships with existing clients to ensure customer loyalty.

Collection Agent

L&T MICRO FINANCES
06.2020 - 02.2021
  • Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
  • Analyzed customer creditworthiness and determined appropriate action for collection efforts.
  • Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.

Education

Bachelor Degree - Physics

A.Veeraiya Vaandaiyar Memorial Sri Pushpam college
01.2017

Higher secondary education - undefined

Thirumagal secondary school
01.2014

Secondary school Education -

Thirumagal Secondary School
01.2012

Skills

  • DCRM , CRM , BCL, AMDOCS
  • Network trouble shooting, Pack activation and deactivation
  • Amadeus , Sabre
  • Excel
  • Resolving customer queries via Phone calls, Google meet, email
  • Product Knowledge

Languages

Tamil
English

Personal Information

Date of Birth: 01/20/97

Disclaimer

I hereby declare that all the information stated above is true to the best of my knowledge and belief.

Areas Of Interest

  • Effective leadership
  • Consistent empowerment
  • Adaptable
  • Friendly culture
  • Flexible to work

Timeline

Customer Support Executive

Metasparq
05.2024 - Current

Customer Support Associate

TECHMAHINDRA
08.2022 - 05.2024

Junior Relationship Executive

MUTHOOT FINANCE
02.2021 - 02.2022

Collection Agent

L&T MICRO FINANCES
06.2020 - 02.2021

Higher secondary education - undefined

Thirumagal secondary school

Bachelor Degree - Physics

A.Veeraiya Vaandaiyar Memorial Sri Pushpam college

Secondary school Education -

Thirumagal Secondary School

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Ranjith Rajendran