Ranjitha T
Assistant Manager-Retail
Chennai
Summary
Dynamic professional with extensive experience at Bharti Airtel, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through effective problem-solving and collaboration. Skilled in cost reduction strategies, fostering a motivated team environment, and achieving consistent performance improvements.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Bharti Airtel
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Manager
Bharti Airtel
11.2021 - 01.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
Bachelor of Science - Chemistry
KAMBAN COLLEGE OF ARTS AND SCIENCE
Tiruvannamalai, India 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Team motivation
Time management
Timeline
Assistant Manager
Bharti Airtel
02.2024 - Current
Customer Service Manager
Bharti Airtel
11.2021 - 01.2024
Bachelor of Science - Chemistry
KAMBAN COLLEGE OF ARTS AND SCIENCE
04.2001 -