Summary
Overview
Work History
Education
Skills
Refrence
Timeline
Generic

Ranjith.R

Senior Manager Operations
Coonoor

Summary

Adept Senior Operations Manager with a proven track record at Blackberry Hills Munnar Nature Resort And Spa, enhancing customer satisfaction and team productivity through strategic planning and effective operations management. Skilled in KPI tracking and employee coaching, I excel in creating memorable guest experiences and driving significant improvements in service quality and efficiency.

Overview

8
8
years of professional experience

Work History

Senior Operations Manager

Blackberry Hills Munnar Nature Resort And Spa
02.2024 - Current
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Provided leadership for continual management and employee training initiatives.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.

Guest Experience Executive

Blackberry Hills Munnar Nature Resort And Spa
04.2021 - 01.2024
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
  • . Fostered a welcoming environment that encouraged positive word-of-mouth referrals and repeat business.
  • . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.

Activity Coordinator

Kondody Hotels & Resorts India Pvt.Ltd
02.2020 - 03.2021
  • Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
  • Evaluated program effectiveness through regular feedback from guest and made sure they had a quality memorable experience.

Event Organizer

Red Letter Events
01.2018 - 01.2020
  • Coordinated schedules and timelines for events.
  • Design and schedule a variety of activities for the guests,including recreational ,entertainment and wellness programs
  • Tailor activities and events to meet the interests and needs of different guest demographics, such as families,couples and corporate groups.
  • promote events and activities through various channels to maximize guest participation
  • Gather feedback from guests post-event to improve future offerings

Guest Experience Coordinator

Wild Corrider Thekkady
02.2017 - 01.2018
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Proactively identified opportunities for upselling additional services or amenities based on individual guest needs.
  • Coordinated special events, ensuring all details were executed flawlessly for memorable experiences.

OJT

Club Mahindra Holidays
01.2016 - 01.2017
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Supported departmental tasks to increase understanding of industry processes.

Education

Bachelor of Engineering - Civil Engineering

Indus College of Engineering
Coimbatore, India
04.2001 -

12 Th Graduate -

St.Josephs Boys A.I Higher Secondary School
Coonoor, India
04.2001 -

Skills

  • Operations Management
  • KPI Tracking
  • Strategic Planning
  • Employee Coaching
  • Productivity Improvement
  • Memorable Guest Experience

Refrence

Mr.Madan K Varma (General Manager Poetree)

Ph no : 9080627772

Mr.Baby Manoj (General Manager Luminara)

Ph no : 9446204692



Timeline

Senior Operations Manager

Blackberry Hills Munnar Nature Resort And Spa
02.2024 - Current

Guest Experience Executive

Blackberry Hills Munnar Nature Resort And Spa
04.2021 - 01.2024

Activity Coordinator

Kondody Hotels & Resorts India Pvt.Ltd
02.2020 - 03.2021

Event Organizer

Red Letter Events
01.2018 - 01.2020

Guest Experience Coordinator

Wild Corrider Thekkady
02.2017 - 01.2018

OJT

Club Mahindra Holidays
01.2016 - 01.2017

Bachelor of Engineering - Civil Engineering

Indus College of Engineering
04.2001 -

12 Th Graduate -

St.Josephs Boys A.I Higher Secondary School
04.2001 -

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Ranjith.R Senior Manager Operations