RaSheena Pollard
Memphis,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Housing Specialist Assistant
Memphis Housing Authority
03.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Team Lead
Mckesson
01.2020 - 03.2024
- Lead team of 20 or more, enhancing productivity and collaboration, achieving project goals ahead of deadlines.
- Analyze performance metrics, identifying areas for improvement and driving continuous process enhancements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Lead Hostess
Bahama Breeze
10.2019 - 12.2023
- Utilized reservation data to optimize seating arrangements, improving table turnover rates and maximizing restaurant availability.
- Implemented a new seating strategy that reduced average wait times by 30 minutes, increasing customer satisfaction.
- Coordinate with kitchen and waitstaff, ensuring seamless service flow and timely order delivery.
- Analyzed guest feedback to identify service improvement opportunities, leading to a 15% increase in positive reviews.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Remote Home Delivery Specialist
ASI Call Center
03.2014 - 10.2019
- Managed home delivery operations, ensuring timely and accurate deliveries, enhancing customer satisfaction.
- Resolved customer issues effectively, leading to improved service ratings and repeat business.
- Collaborated with logistics teams to streamline delivery processes, reducing delays and increasing efficiency.
- Maintained accurate records of deliveries and customer interactions, ensuring compliance with company policies and enhancing data integrity.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
Education
Bachelor of Science - Data Science
University of Pheonix
Phoenix, AZ07-2029
Skills
- Customer Satisfaction
- Strategic Planning
- Workflow Optimization
- Filing
- Team Collaboration
- Detail Oriented
- Time Management
- Microsoft Office Certified
- Administrative support
- Database entry
- Documentation and reporting
- Office administration
Timeline
Housing Specialist Assistant
Memphis Housing Authority
03.2024 - Current
Team Lead
Mckesson
01.2020 - 03.2024
Lead Hostess
Bahama Breeze
10.2019 - 12.2023
Remote Home Delivery Specialist
ASI Call Center
03.2014 - 10.2019
Bachelor of Science - Data Science
University of Pheonix
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