Raven Daniels
Knoxville
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Detail-oriented worker with knowledge of account management and collaborating with other departments. Talented at data entry and analysis with exceptional knowledge of 3 years.
Overview
7
7
years of professional experience
Work History
Technical Clerk 1
Pellissippi State Community College
11.2023 - Current
- Monitor electronic transcripts and process manual transcript requests and inquiries
- Provide customer service for the Records Office through email, mail, and telephone
- Prepare and process Enrollment and/or Educational Verification requests
- Manage and process Dual Credit grades from area school systems after payments are posted
Eligibility Counselor
State of Tennessee
10.2022 - 07.2023
- Complied with department, organization and government policies and procedures.
- Performed eligibility assistance, case management, referrals or related function.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Uploaded and submitted verification documents and completed applications.
Child Support Worker
Maximus
04.2022 - 10.2022
- Monitored cases for support order compliance and made adjustments
- Performed case management tasks to enforce court-ordered child support obligations
- Interview involved parties to confirm facts, verify data and locate persons and financial assets
- Used TCSES to manage and update electronic case files.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
Customer Service Representative
Sitel
08.2020 - 11.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Bookkeeper
Heart Of Gold Ministry
03.2017 - 12.2019
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Organized and carried out proactive month-end, quarterly and year-end processes
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Store Associate
Citi Trends
01.2018 - 06.2018
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Tax Preparer
H&r Block
11.2017 - 05.2018
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
Education
Bachelor of Arts - Accounting And Finance
Maryville College
Maryville, TN05.2017
Associate of Science - Accounting
Pellissippi State Community College
Knoxville, TN05.2015
Skills
- Efficient and Detail-Oriented
- Tax Experience
- Payroll
- P>Program knowledge
- Resource information
- Effective communication skills
- Documentation and paperwork
- Application Review
- Good Telephone Etiquette
- Customer Service
- Data Entry
- Records Management
- Mail handling
Timeline
Technical Clerk 1
Pellissippi State Community College
11.2023 - Current
Eligibility Counselor
State of Tennessee
10.2022 - 07.2023
Child Support Worker
Maximus
04.2022 - 10.2022
Customer Service Representative
Sitel
08.2020 - 11.2021
Store Associate
Citi Trends
01.2018 - 06.2018
Tax Preparer
H&r Block
11.2017 - 05.2018
Bookkeeper
Heart Of Gold Ministry
03.2017 - 12.2019
Bachelor of Arts - Accounting And Finance
Maryville College
Associate of Science - Accounting
Pellissippi State Community College
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