Raven Jones
Memphis
Summary
Dynamic professional with a proven track record at Amazon, excelling in team leadership and operational management. Skilled in fostering positive environments and enhancing customer service, I leverage strong organizational abilities and digital tools to drive performance improvements. Committed to motivating teams and achieving goals, I adapt quickly to change while ensuring quality outcomes.
Overview
6
6
years of professional experience
Work History
Home Tutoring Tutor
Self Employed Services
08.2022 - 07.2025
- Assisted students in overcoming challenges related to specific subjects, increasing their confidence in problem-solving abilities.
- Fostered strong parent-teacher relationships through regular communication, leading to increased student motivation and academic success.
- Implemented interactive activities during tutoring sessions, engaging learners while reinforcing key concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Area Manager
Amazon
03.2021 - 07.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Office Manager
Kaleideoscope School of Memphis
09.2019 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Ph.D. - Business Administration And Management
University of Phoenix
Tempe, AZ05-2027
Master of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2023
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05-2021
Skills
- Strong organizational skills
- Customer service
- Effective communication skills
- Experienced with digital tools
- Thorough quality assurance
- Quickly adjusting to change
Timeline
Home Tutoring Tutor
Self Employed Services
08.2022 - 07.2025
Area Manager
Amazon
03.2021 - 07.2022
Office Manager
Kaleideoscope School of Memphis
09.2019 - 08.2021
Ph.D. - Business Administration And Management
University of Phoenix
Master of Science - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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