Raven Stokes
Memphis
Summary
Skilled Tier 2 Customer Service Representative with a solid background in resolving complex customer issues and providing exceptional support. Strengths include problem-solving, effective communication, and relationship-building skills. Notably improved customer satisfaction ratings in previous roles through quick resolution of escalated cases and efficient team collaboration.
Overview
4
4
years of professional experience
Work History
Tier 2 Customer Service Representative
Radial
Memphis
02.2021 - Current
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
Customer Service Representative
Ansafone Contact Center
Remote
12.2020 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Trezevant High School
Memphis, TN05-2019
Skills
- Technical support
- Troubleshooting techniques
- Escalation management
- Customer relationship management
- Data entry
- Software installation
Timeline
Tier 2 Customer Service Representative
Radial
02.2021 - Current
Customer Service Representative
Ansafone Contact Center
12.2020 - 02.2022
High School Diploma -
Trezevant High School
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