RAVEN HARRIS
Memphis
Summary
Performance-driven retail professional offering natural leadership talent and advanced team-building abilities developed over 5 years of industry experience. Consistently improves employee motivation, customer satisfaction and team performance with hands-on, collaborative strategies. Skilled at organizing workloads to efficiently meet high-volume retail needs.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
Memphis, TN
12.2019 - 07.2023
- Closed out drawers at end of shifts by balancing registers, investigating overages and shortages, and completing terminal reports.
- Used cash registers to itemize and total customer merchandise selections at checkout counter.
- Managed store inventory by reviewing, logging, and processing incoming store products.
- Managed product inventory by projecting demand for popular items based on sales reports.
- Managed store operations and delivered excellent customer service to build customer loyalty and retention.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.
- Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty.
- Stayed current with all store initiatives and communications, sharing with associates as required.
- Kept records of purchases, sales, and requisitions.
- Open and closed store and set up shop for each day's operation.
Receptionist
East Memphis Athletics Club
Memphis, TN
12.2018 - 08.2019
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
- Issued badges and logged incoming visitors to meet security standards.
- Helped gather supplies and set up spaces to coordinate meetings and office events.
- Accepted incoming mail and packages and routed to appropriate staff.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Calculated and quoted club rates for customers and noted choices in computer.
Hostess
Red Lobster
Memphis, TN
09.2016 - 06.2017
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
- Reviewed and periodically updated seating chart to reflect open and occupied seating.
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts.
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.
- Escorted guests to tables, provided menus, and discussed daily specials.
- Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions.
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.
Education
Bachelor of Science - Science, Nursing
University of Tennessee at Martin
Martin, TNAssociate of Science - Nursing
Southwest Community College
Memphis, TNHigh School Diploma - Science
Arlington High School
Arlington, TN05.2017
Skills
- Customer service
- Inventory management
- Retail operations
- Product descriptions
- Store organization
- Training
Timeline
Shift Manager/Key Holder
Starbucks
12.2019 - 07.2023
Receptionist
East Memphis Athletics Club
12.2018 - 08.2019
Hostess
Red Lobster
09.2016 - 06.2017
Bachelor of Science - Science, Nursing
University of Tennessee at Martin
Associate of Science - Nursing
Southwest Community College
High School Diploma - Science
Arlington High School