Ravon Smith
Chattanooga
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
16
16
years of professional experience
Work History
Customer Service Advocate
Sagility Health (Cigna Non Centene Med D)
10.2025 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track interactions, ensuring accurate records and timely follow-ups.
- Skilled at working independently and collaboratively in a team environment.
- Claims
- ordered prescriptions for customers
Customer Service Sales Representative
Lands' End
04.2023 - Current
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers in selecting products that met their needs and preferences.
- Utilized CRM systems to track customer interactions and manage sales leads.
- Provided product knowledge training to new team members, enhancing overall performance.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative Turbo Tax
Alorica
03.2023 - 05.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed multiple customer accounts, delivering accurate information and support.
- Developed streamlined processes to enhance response times and service quality.
- Responded to customer requests for products, services, and company information.
Retail Merchandiser
Driveline Merchandising
11.2018 - 03.2023
- Analyzed sales data to optimize product placement and inventory levels
- Collaborated with store management to execute merchandising strategies effectively
- Trained and mentored junior merchandisers on best practices and store standards
- Implemented visual merchandising techniques to enhance customer engagement
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Customer Service Manager
Family Dollar
07.2013 - 08.2019
- Led customer service team, ensuring high standards of service and satisfaction.
- Developed training programs to enhance staff performance and efficiency.
- Implemented process improvements, reducing customer wait times significantly.
- Analyzed customer feedback to identify trends and enhance service offerings.
- Established metrics for measuring team performance and customer satisfaction levels.
- Mentored new hires on company policies and best practices in customer service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
Warehouse Worker
Amazon
04.2010 - 07.2013
- Operated warehouse equipment to efficiently move and organize inventory.
- Coordinated daily shipping and receiving tasks to ensure timely order fulfillment.
- Implemented safety protocols, reducing workplace accidents and improving compliance.
- Trained new employees on operational procedures and best practices for efficiency.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
High School Diploma -
Howard High School
Chattanooga, TN05-2008
Skills
- Customer service
- CRM software
- Problem resolution
- Sales strategies
- Training and development
- Performance metrics
- Data analysis
- Inventory management
- Visual merchandising
- Time management
- Attention to detail
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Multitasking
Timeline
Customer Service Advocate
Sagility Health (Cigna Non Centene Med D)
10.2025 - Current
Customer Service Sales Representative
Lands' End
04.2023 - Current
Customer Service Representative Turbo Tax
Alorica
03.2023 - 05.2023
Retail Merchandiser
Driveline Merchandising
11.2018 - 03.2023
Customer Service Manager
Family Dollar
07.2013 - 08.2019
Warehouse Worker
Amazon
04.2010 - 07.2013
High School Diploma -
Howard High School