Rayen Ouerhani
Tunis Tunisia.
Summary
Proficient in critical thinking and complex problem solving, focused on driving customer loyalty and satisfaction. Experienced in managing operations and vendor relationships, leveraging strong negotiation skills to ensure timely service delivery.
Overview
4
4
years of professional experience
Work History
Manager
Expert Mobile Repairs
Tunisia
01.2022 - 11.2025
- Managed daily operations of mobile repair services for customer devices.
- Trained and supervised team members on repair techniques and customer service.
- Coordinated inventory management and ordered necessary repair parts and tools.
- Ensured compliance with safety standards in the repair workshop environment.
- Developed and implemented efficient workflows for repair processes and client interactions.
- Resolved customer inquiries and issues related to mobile device repairs promptly.
- Monitored quality control measures to maintain high service standards consistently.
- Collaborated with suppliers to source high-quality components for repairs efficiently.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed risk by developing and implementing effective risk management strategies.
Education
Bachelor Of Laws (LLB) - Public Law
University Of Law and Political Sciences Of Tunis
Tunisia07-2027
English C1 Certificate . - English
British Council
Tunisia09-2020
Master Of Laws (LLM) - Public Law
University Of Law and Political Sciences Of Tunis.
TunsiaSkills
- Customer support advocacy
- Contract negotiation
- Conflict resolution
- Critical thinking
- Case analysis
- Inventory management
- Customer service
- Relationship building
- Partnership development
- Emergency response
- Clear communication
- Complex problem solving
- Decision making
Languages
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Arabic
Native
Native
Timeline
Manager
Expert Mobile Repairs
01.2022 - 11.2025
Bachelor Of Laws (LLB) - Public Law
University Of Law and Political Sciences Of Tunis
English C1 Certificate . - English
British Council
Master Of Laws (LLM) - Public Law
University Of Law and Political Sciences Of Tunis.