Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Raymond Baker

Nashville

Summary

Personable IT professional leading operations for 50+ users onsite and supporting 500+ users remotely at Adams & Reese. Trusted for clear communication, user-friendly support, and strong team relationships. Specialized in security awareness, GRC support, and incident response. Led Windows 11 rollouts and VOIP migrations to improve efficiency and security.

Overview

6
6
years of professional experience

Work History

Desktop Support Specialist

Adams & Reese
Nashville
08.2023 - Current
  • Implemented security controls utilizing Microsoft Defender and Windows Firewall.
  • Analyzed network traffic with tcpdump and Wireshark to identify and address vulnerabilities.
  • Provided IT infrastructure support to over 60 employees, including system setup and onboarding.
  • Led cybersecurity initiatives, developing policies in accordance with NIST 2.0 and preparing for audits.
  • Directed employee Security Awareness Training as a member of Security Team, supporting GRC efforts through policy drafting and compliance assistance.
  • Delivered real-time IT support during legal trial events, minimizing system downtime.
  • Managed VOIP System Migration from Cisco to RingCentral, reducing downtime while training staff.
  • Spearheaded Windows 11 rollout for over 60 machines, executing compatibility checks and managing upgrade timelines.

Interior Electrician ( MOS: 12R)

Army National Guard
Picayune
11.2019 - 11.2023
  • Diagnosed and repaired electrical systems in military barracks to maintain operational integrity.
  • Installed energy-efficient electrical systems, reducing operating costs significantly.
  • Ensured compliance with safety regulations across all projects.
  • Operated LMTVs for transporting cargo and personnel across mission sites.
  • Administered Covid vaccines statewide during deployment from January 2021 to June 2021.

IT Intern

Smith Seckman Reid, Inc.
Nashville
05.2023 - 08.2023
  • Troubleshot network and workstation issues for over 100 users, enhancing system functionality.
  • Led workstation setup and user access provisioning to ensure compliance with best practices.
  • Managed hardware ordering, deployment, and returns to optimize resource availability.
  • Executed troubleshooting for various software applications and systems to resolve user issues.

Business Information Specialist Intern

Cooperative Energy
Hattiesburg
05.2022 - 11.2022
  • Analyzed data trends to inform business strategy and enhance decision-making.
  • Conducted energy market research to uncover new opportunities.
  • Implemented data protection protocols alongside quality improvement strategies.
  • Developed and implemented new procedures to ensure accuracy of business information.
  • Assisted in the design and implementation of a system for tracking changes in customer preferences over time.

Education

Bachelor of Applied Science - Cybersecurity

The University of Southern Mississippi
Hattiesburg, MS
12-2023

Skills

  • Security awareness training
  • Governance, risk, and compliance support
  • Microsoft 365 administration
  • Intune endpoint management
  • Windows 10/11 deployment
  • VoIP systems management
  • Incident response
  • Communication

Affiliations

  • Attendee, KnowBe4 KB4-CON, Orlando, FL – 2025
  • Attendee, Nashville Cybersecurity Summit – 2025
  • Ongoing participant in cybersecurity webinars and industry training sessions.

Timeline

Desktop Support Specialist

Adams & Reese
08.2023 - Current

IT Intern

Smith Seckman Reid, Inc.
05.2023 - 08.2023

Business Information Specialist Intern

Cooperative Energy
05.2022 - 11.2022

Interior Electrician ( MOS: 12R)

Army National Guard
11.2019 - 11.2023

Bachelor of Applied Science - Cybersecurity

The University of Southern Mississippi

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Raymond Baker