Raymond Gard

Dedicated and results-driven professional with over 4 years of experience in federal government service and customer support, and 11 years in facility maintenance. Proven ability to handle complex taxpayer inquiries, ensure regulatory compliance, and deliver high-quality service in fast-paced environments. Skilled in utilizing IRS systems such as IDRS and AMS, managing sensitive data, and coordinating maintenance operations for both residential and commercial properties. Recognized for strong problem-solving skills, attention to detail, and a consistent commitment to excellence in both administrative and hands-on roles.

• Volunteered for special assignments including Acting Lead and On-the-Job Instructor (OJI) coach, performing duties professionally and consistently.
• Provided constructive feedback reviews to support individual and team development, addressing training gaps and procedural errors.
• Served as the Subject Matter Expert (SME) for manual refunds, offering expertise and procedural guidance to both leadership and peers.
• Scheduled and conducted one-on-one appointments with team members to clarify IRM interpretations and resolve procedural issues.
• Assisted team members with technical and IT-related issues, helping to reduce downtime and maintain productivity.
• Maintained team logs, spreadsheets, and feedback reviews on multiple occasions, supporting efficient team operations and data tracking.
• Fostered a collaborative team environment by routinely answering questions courteously and assisting colleagues with day-to-day challenges.

US Citizen