Raymond Mendez
White House
Summary
Dynamic professional with extensive hands-on experience in administrative support, adept at navigating challenges with ease. Strong problem-solving skills and a proactive approach drive efficiency and innovation. Recognized for adaptability, creativity, and a results-oriented mindset that consistently delivers impactful outcomes. Committed to making meaningful contributions that advance organizational goals and foster a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Dental Office Administrator
Ascend Dental Partnerships PLLC.
01.2021 - Current
- Assist in preparation and processing of payroll. Handle all aspects of recruiting and training.
- Reconcile accounts and produce monthly reports and maintain collection percentage.
- Set aggressive monthly targets and production goals for employees to drive company success and strengthen motivation.
- Prepare and present treatment plans with multiple payment options.
- Establish performance goals for employees.
- Conduct insurance verifications and billing.
- Maintain positive customer relations by addressing problems head-on and implement successful corrective actions.
- Establish team priorities, maintain schedule and monitor performance.
Admissions Coordinator
AHC Cumberland
12.2019 - 12.2020
- Conducted patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Coordinated admissions events, enhancing engagement with prospective patients and families.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients which included completion of Medicare/Medicaid application process.
- Implemented streamlined application processes, reducing turnaround time for admissions decisions.
Executive Director/ Business Office Manager
Grace Manor Assisted Living
07.2013 - 11.2019
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Managed staff consisting of 35 to 40 employees
- Managed senior-level personnel working in marketing & sales and nursing capacities.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial, operational and human resources to optimize business performance.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Skills
- Patient-centered treatment design
- Understanding of HIPAA standards
- Verification of insurance coverage
- Patient engagement
- Claims and collections coordination
- Accounts payable/receivable
- Appointment coordination
- Skilled in utilizing Open Dental Software
- Recruitment and employee development
- Payroll processing expertise
- HR Operations
- Skilled in utilizing Flex Dental Software
Timeline
Dental Office Administrator
Ascend Dental Partnerships PLLC.
01.2021 - Current
Admissions Coordinator
AHC Cumberland
12.2019 - 12.2020
Executive Director/ Business Office Manager
Grace Manor Assisted Living
07.2013 - 11.2019
Bachelor of Science - Business Administration And Management
University of Phoenix