Raymond Warthen
Chattanooga
Summary
Effectively manage personnel and business operations to handle operational needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, optimizing customer relations, growing sales and developing managers starting from their first day. Diplomatic in addressing customer concerns and resolving issues.
Overview
19
19
years of professional experience
Work History
District Leader
Burger King
10.2024 - Current
- Led district operations to enhance team performance and achieve regional goals.
- Developed strategic plans aligning with corporate objectives, improving overall efficiency.
- Mentored and trained leaders in best practices for operational excellence across multiple locations.
- Implemented data-driven decision-making processes to optimize resource allocation.
- Analyzed market trends to identify growth opportunities and refine sales strategies effectively.
- Facilitated regular performance reviews, fostering accountability and professional development among staff.
Regional Manager
Popeyes Louisiana Chicken
09.2023 - 10.2024
- Developed managers into successful leaders through training and hands-on support.
- Built and maintained successful team by effectively directing, motivating, and disciplining staff.
- Monitored individual locations for profitability, staffing and operational strategies.
- Oversaw recruitment and employment processes and immediately corrected deficiencies.
- Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks.
- Assessed assigned locations, verified operating conditions and identified improvement opportunities.
- Secured A Level averages as an entire region on customer satisfaction, speed of service, training and brand standards scores for 4 continuous months.
- Achieved below target goals on Labor and food cost for consecutive months
- Responsible for 8 Locations between TN and AL.
District Manager
Popeyes Louisiana Chicken
12.2020 - 09.2023
- Evaluated operational reports and financial data to monitor district operations.
- Assessed assigned locations, verified operating conditions and identified improvement opportunities.
- Built and maintained successful teams, directing, motivating and disciplining staff.
- Monitored operations to check and enforce regulatory and procedural compliance.
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
- Spearheaded 9 Grand Openings of new construction restaurants
- Assisted with the training of 8 acquisition restaurants
- Responsible for 4 Locations spanning 2 states
Restaurant General Manager
Popeyes Louisiana Chicken
07.2020 - 12.2020
- Controlled day-to-day operations with shift management strategies and effective food and labor controls.
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
- Maintained guest standards by monitoring and evaluating areas of food production, food service and facilities maintenance.
- Achieved targeted goals and objectives with successful execution of restaurant programs.
- Increased restaurant team performance with expert hiring and talent development.
Restaurant General Manager
Taco Bell
01.2016 - 06.2020
- Managed 30+ employees
- Increased year over year sales
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Hired, trained and mentored staff to maximize effectiveness
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Cashier
Maxfuel Express
05.2015 - 10.2015
- I was responsible for handling cash transactions and providing great customer service while keeping the store clean and presentable.
CoordinatorPatient Care Coordinator
Rotech Healthcare
08.2014 - 01.2015
- I was tasked with liaising between insurance companies, patients, and doctors offices to deliver the patient with outstanding customer service and timely, accurate delivery of medical supplies
- I was also required to follow all laws governing the handling of private medical documents and secure information
- I have also worked briefly in the warehouse receiving packages and sending them back out to new customers.
Infantryman
United States Army, US Army
06.2009 - 06.2012
- Preparing for and executing deployments overseas for the United States government
- I was the rank of Specialist (E-4) and was tasked with helping train new soldiers in tactics varying from advanced weapons, marksmanship, medical training, communications, equipment, and complex combat situations
- I have additional documentation from the, to illustrate the skill-set learned from this position).
DriverDelivery Driver
Domino's Pizza
08.2007 - 09.2008
- Food preparation, customer service and delivery
- Kept up with the fast paced food preparation industry by learning the best and efficient ways to prepare the food while following company policies
- In charge of fast delivery while obeying the laws of the road and maintaining my vehicle for inspections.
Service AssociateCustomer Service Associate
Hastings Entertainment
06.2006 - 08.2008
- Managed customer relations and customer service through daily communication and interaction
- Provided primary customer support to internal and external customers in fast-paced environment
- Issued receipts and processed refunds, credits, or exchanges
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma - undefined
Farmington High School
Farmington, NM06.2008
Computer Science
Murray State University
Murray, KYSkills
- Capital Expense Oversight
- Order Management
- Regional Planning
- Performance Management
- Strategic Development
- Team Building
- ServSafe Certified Proctor
- Community engagement
- Staff development
Timeline
District Leader
Burger King
10.2024 - Current
Regional Manager
Popeyes Louisiana Chicken
09.2023 - 10.2024
District Manager
Popeyes Louisiana Chicken
12.2020 - 09.2023
Restaurant General Manager
Popeyes Louisiana Chicken
07.2020 - 12.2020
Restaurant General Manager
Taco Bell
01.2016 - 06.2020
Cashier
Maxfuel Express
05.2015 - 10.2015
CoordinatorPatient Care Coordinator
Rotech Healthcare
08.2014 - 01.2015
Infantryman
United States Army, US Army
06.2009 - 06.2012
DriverDelivery Driver
Domino's Pizza
08.2007 - 09.2008
Service AssociateCustomer Service Associate
Hastings Entertainment
06.2006 - 08.2008
High School Diploma - undefined
Farmington High School
Computer Science
Murray State University
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