Raymonda Robertson
Old Hickory
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Accounting Specialist Senior Associate
Allstate Insurance
Winston Salem
10.2022 - Current
- Provided accurate and timely support by posting customer insurance payments and resolving billing discrepancies.
- Investigated and corrected account issues to ensure accurate customer records and satisfaction.
- Used Excel to track issues, document resolutions, and support efficient follow-up.
- Communicated with internal departments to resolve customer billing concerns and prevent recurring issues.
- Managed high volumes of transactions while meeting quality and accuracy standards.
Treasury Analyst
National General Insurance Agency
Winston Salem
01.2018 - 10.2022
- Supported internal and external customers by maintaining accurate banking and account information.
- Researched and resolved payment discrepancies through daily reconciliation and data review.
- Processed ACH, wire, and credit card transactions with a strong focus on accuracy and timeliness.
- Collaborated across departments to resolve account issues impacting customer service.
- Balanced a $4.5M cash suspense account, minimizing delays and customer impact.
Treasury Assistant
Direct General Insurance Agency
Nashville
07.2000 - 01.2018
- Resolved payment and account issues for 500+ locations through daily reconciliations.
- Corrected deposit errors and transaction discrepancies to ensure accurate customer records.
- Maintained clear communication with vendors and banking partners to resolve issues efficiently.
- Supported audits and compliance efforts by maintaining organized and accurate documentation.
- Delivered dependable internal service by meeting deadlines and accuracy standards.
Error Corrections Clerk
Regions Bank
Nashville
12.2006 - 01.2009
- Researched and corrected customer account errors to ensure accurate balances.
- Balanced teller transactions to maintain trust and reliability in customer accounts.
- Entered high-volume corrections using NCR systems and 10-key skills with precision.
- Maintained confidentiality and compliance while handling sensitive customer data.
Education
Bachelor of Science - Liberal Arts
Middle Tennessee State University
Murfreesboro, TN12.2012
Skills
- Customer account support and issue resolution
- Data entry and 10-key proficiency
- Microsoft Excel, Word, and Access
- Billing and payment processing
- Account reconciliation and discrepancy resolution
- Attention to detail
- Confidential information handling
- Remote work proficiency
- Microsoft Teams and Zoom
- Recordkeeping and documentation
- AS400 and Trintech ReconNet
- Time management and multitasking
References
Available upon request
Timeline
Accounting Specialist Senior Associate
Allstate Insurance
10.2022 - Current
Treasury Analyst
National General Insurance Agency
01.2018 - 10.2022
Error Corrections Clerk
Regions Bank
12.2006 - 01.2009
Treasury Assistant
Direct General Insurance Agency
07.2000 - 01.2018
Bachelor of Science - Liberal Arts
Middle Tennessee State University