Reagan Abbott
Knoxville
Summary
Results-driven individual with a background in project management and landscape design. Experienced in team collaboration and conflict resolution, consistently delivering exceptional customer service while promoting a positive environment.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
Knoxville
01.2025 - Current
- Greeted guests warmly and assisted with seating arrangements.
- Provided menu information to customers and answered inquiries promptly.
- Maintained cleanliness and organization of front of house areas consistently.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved guest complaints quickly and professionally to enhance satisfaction.
- Provided exceptional customer service to ensure satisfaction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Resident Assistant
University Of Tennessee Housing
Knoxville
08.2022 - 05.2023
- Promoted safety and security of 680 residents through nightly rounds and prompt response to calls.
- Managed floor community functions, addressing resident issues and mediating conflicts as peer mentor.
- Planned and organized community development activities aligned with residents' needs and interests.
- Cultivated supportive floor culture through recognition initiatives enhancing resident well-being.
- Completed administrative tasks including health inspections, weekly reports, and program proposals efficiently.
- Established strong relationships with residents by maintaining frequent communication throughout the year.
- Developed community of 30 first-year students fostering belonging through mentorship and engagement.
- Served as on-call resource for residents, addressing immediate needs and ensuring safety.
Education
Master of Science - Landscape Architecture
University of Tennessee
Knoxville, TN05-2025
Bachelor of Science - Ecology And Evolutionary Biology
University of Tennessee
Knoxville, TN05-2023
Skills
- Landscape design
- Environmental research
- Project management
- Customer service
- Team collaboration
- Conflict resolution
- Community engagement
Accomplishments
- Rocky Top Award for Community Building
References
References available upon request.
Timeline
Front of House Staff Member
Chick-fil-A
01.2025 - Current
Resident Assistant
University Of Tennessee Housing
08.2022 - 05.2023
Master of Science - Landscape Architecture
University of Tennessee
Bachelor of Science - Ecology And Evolutionary Biology
University of Tennessee
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