Reagan Roberts
Madisonville
Summary
Dynamic professional with extensive experience at Next Level Pizza, excelling in customer service and financial management. Expertise in leading teams and managing inventory effectively, ensuring operational efficiency and productivity. Recognized for meticulous attention to detail and the ability to foster positive relationships, contributing to high standards of service and exceptional customer satisfaction. Committed to driving results through a collaborative approach and a passion for excellence in every interaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Harriman, TN
07.2025 - Current
- Analyzed employee availability and personal requests to create optimized weekly schedules that support operational efficiency.
- Supported customer transactions by confirming correct cash handling and providing appropriate change to enhance service efficiency.
- Oversaw in-person and phone-based card transaction processes to ensure customer satisfaction. Managed cash handling for store-to-bank transactions with precision in counting, grouping, and labeling.
- Oversaw daily inventory management of essential supplies, including food, ingredients, and operational materials.
- Oversaw cleanliness, safety, and compliance with company and health regulations in store operations.
- Maintained professional, respectful relationships with coworkers, supervisors, and management.
- Addressed customer concerns and complaints with composure and professionalism.
Customer Service Representative
Domino's Pizza
Harriman, TN
06.2024 - 07.2025
- Acquired in-depth knowledge of internal store processes to deliver effective assistance in various operational aspects.
- Monitored customer feedback and implemented solutions to improve service quality and ensure satisfaction.
- Provided exceptional support to in-store and over-the-phone customers, resolving questions and complaints to enhance overall satisfaction.
- Executed money transaction processes with precision and efficiency.
- Delivered assistance to team members to maintain efficient workflow and productivity.
- Worked under three general managers in the first year, driving ongoing professional growth and skill enhancement.
Volunteer
Harriman High School
Harriman, TN
11.2022 - 03.2025
- Contributed over 400 hours of community service as a volunteer for Harriman High School's basketball team.
- Coordinated player assistance during games, supplying towels, water, and additional support as required.
- Streamlined daily operations and supported head coach in executing team management responsibilities.
- Oversaw organization and cleanliness of team equipment, ensuring water, towels, uniforms, and player belongings were orderly.
- Oversaw game day logistics, emphasizing collaboration and precision to enhance overall event experience.
Education
High School Diploma -
Harriman High School
Harriman, TN5 2025
Skills
- Customer service
- Money handling
- Team leadership
- Attention to detail
- Inventory management
- Staff scheduling
- Communication
- Time management
- Problem-solving
- Conflict resolution
Timeline
Assistant Manager
Domino's Pizza
07.2025 - Current
Customer Service Representative
Domino's Pizza
06.2024 - 07.2025
Volunteer
Harriman High School
11.2022 - 03.2025
High School Diploma -
Harriman High School