Reanna Carlisle
Murfreesboro
Summary
Accomplished Shift Supervisor with a proven track record at Starbucks, adept in labor and food safety control and fostering team environments to boost morale and productivity. Skilled in customer-oriented services and strategic planning, ensuring safety and sanitation standards. Demonstrates strong management and employee training capabilities, enhancing business development.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Murfreesboro
03.2023 - Current
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled emergency situations with composure and in accordance with company guidelines.
- Fostered a team-oriented environment to increase morale and productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Supervised and led employees to maintain productivity and customer service levels.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with team members to improve performance and implement training updates.
Barista
Kroger
Murfreesboro
08.2021 - 06.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Supported highest standards of conduct and service to support company reputation.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Created promotional displays for advertising special events or promotions at the cafe.
- Managed cash register and processed transactions with accuracy and integrity.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Cashier
Ross Dress for Less
Columbia
01.2021 - 07.2021
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Dollar General
Lynnville
11.2020 - 01.2021
- Resolved customer complaints professionally in accordance with company policy.
- Developed strategies to improve efficiency in stocking processes.
- Assisted in stocking shelves when needed.
- Assisted with unloading and stocking merchandise shipments.
Education
Bachelor of Science - Business Management
Middle Tennessee State University
Murfreesboro, TN05-2026
Associate of Science - Business Administration
Columbia State Community College
Columbia, TN05-2024
Skills
- Safety reviews
- Shift reporting
- Attendance oversight
- Labor and food cost control
- Project management
- Safety
- Schedule management
- Employee training
- Business development
- Cash handling
- Inventory control
- Customer-oriented
- Staff motivation
- Strategic planning
Accomplishments
- Partner of the Quarter (Starbucks)
Timeline
Shift Supervisor
Starbucks
03.2023 - Current
Barista
Kroger
08.2021 - 06.2023
Cashier
Ross Dress for Less
01.2021 - 07.2021
Cashier
Dollar General
11.2020 - 01.2021
Bachelor of Science - Business Management
Middle Tennessee State University
Associate of Science - Business Administration
Columbia State Community College
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