Reanna Henderson
Rockwood
Summary
Compassionate Professional with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Case Manager
Youth Opportunity Investments
10.2024 - Current
- Partnered with therapists, social workers, medical personnel, and fellow case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Developed and implemented comprehensive case management plans to address client needs and goals
- Organized and properly stored all clients documents in respective files
- Participated as member of multi-disciplinary team providing on-going case management services to children with severe and persistent mental illnesses
- Facilitated phone calls and virtual visits between families to ensure a strong relationship is maintained
- Prepared documents daily to distribute to the client’s team using various Microsoft systems
Eligibility Counselor
TN Department of Human Services
08.2023 - 10.2024
- Provided comprehensive eligibility counseling services to clients in need of assistance
- Maintained accurate records of all client interactions and submitted timely reports on progress made towards goals
- Maintained current knowledge about changes in relevant laws, policies, procedures, and regulations
- Assisted clients in understanding the application process for benefits such as SNAP
- Utilized knowledge of local, state, and federal regulations to ensure compliance with program requirements
Health and Fitness Coach
Anytime Fitness
02.2016 - 11.2022
- Created and implemented new drills to increase individual and team performance
- Adapted coaching methods based on individual needs and preferences of clients
- Observed players during competition and practice to determine need for individual or team improvement
- Coached individual participants in skills necessary to excel in sport
- Established and maintained standards of athlete behavior, providing proper supervision of athletes
- Successfully managed a book of over 40 clients
Admissions Representative
Cottey College
05.2015 - 12.2015
- Assist new students with the enrollment process
- Help students overcome obstacles that might prevent them from starting or continuing their education
- Help students identify the degree program they want
- Conduct virtual information sessions and interviews
- Give campus tours
- Meet with Prospective Students in person at high schools and college fairs
- Assisted with Financial Aid
- Build Relationships and encourage the most qualified students to enroll
Education
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Cottey College
Nevada, MO05.2015
Skills
- Problem-solving
- Time management
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Critical thinking
- Documentation proficiency
- Data entry and analysis
- Relationship building
Timeline
Case Manager
Youth Opportunity Investments
10.2024 - Current
Eligibility Counselor
TN Department of Human Services
08.2023 - 10.2024
Health and Fitness Coach
Anytime Fitness
02.2016 - 11.2022
Admissions Representative
Cottey College
05.2015 - 12.2015
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Cottey College
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