Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Battles

Adamsville

Summary

Dynamic Dental Office Manager with extensive experience at Bill Andrews, DDS, excelling in patient records management and appointment scheduling. Proven track record in enhancing customer service and streamlining billing processes, ensuring HIPAA compliance. Adept at treatment planning and fostering a positive patient experience, contributing to improved office efficiency and patient satisfaction.

Overview

6
6
years of professional experience

Work History

Dental Office Manager

Bill Andrews, DDS
Jackson
10.2020 - Current
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Ensured accurate data entry of patient information into the office management system.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided excellent customer service by addressing any complaints or issues in a prompt manner.
  • Answered questions regarding dental procedures and recommended treatments based on individual needs.
  • Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
  • Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
  • Greeted and checked in patients, verifying insurance information and collecting co-pays.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Dental Office Receptionist

Greg Wilson, DDS
Selmer
07.2019 - 10.2020
  • Provided administrative support to dental staff including filing and data entry.
  • Facilitated communication between patients and dental providers through relaying messages accurately.
  • Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
  • Resolved billing issues with insurance companies in a timely manner.
  • Verified patient information to ensure accuracy of records.
  • Assisted in maintaining an organized front desk area at all times.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Processed credit card transactions for payment of services rendered.
  • Collected payments from patients for services rendered.
  • Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
  • Ensured HIPAA compliance while handling confidential patient information.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Education

Certificate of Technical Studies - Dental Assisting

TN Technology Center
Jackson, TN
05-1997

High School Diploma -

McNairy High School
Selmer
05-1989

Skills

  • Patient records management
  • Appointment scheduling
  • Insurance verification
  • Billing and coding
  • Data entry accuracy
  • Customer service
  • HIPAA compliance
  • Treatment planning
  • Front desk operations
  • Appointment coordination
  • Schedule management
  • Infection control
  • Dental office management
  • Patient care
  • Insurance billing

Timeline

Dental Office Manager

Bill Andrews, DDS
10.2020 - Current

Dental Office Receptionist

Greg Wilson, DDS
07.2019 - 10.2020

Certificate of Technical Studies - Dental Assisting

TN Technology Center

High School Diploma -

McNairy High School

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Rebecca Battles