Rebecca Click
Maryville
Summary
Highly motivated professional with two decades of experience in customer service and hospitality. Skilled in multitasking and problem solving, teamwork, delivering customer support and enhancing guest experiences in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Back Waiter/Hostess
Blackberry Farm
Walland
02.2022 - 08.2023
- Assisted front waiters by taking orders, delivering food and beverages, and addressing guest concerns for optimal guest experience.
- Adapted quickly to changing priorities during peak periods.
- Greeted and seated guests promptly, fostering a warm and inviting atmosphere.
Customer Service Payroll Representative
Intuit QuickBooks
Maryville
11.2021 - 02.2022
- Delivered customer support via phone and email to resolve inquiries effectively.
- Troubleshot discrepancies and errors.
- Managed payroll submissions and updates.
- Recorded and updated customer interactions in database to ensure accurate information.
- Adhered to tax laws and regulations.
- Guided customers in using QuickBooks Payroll for seamless payroll processing.
Customer Service Representative
MSC Cruises
Maryville
05.2021 - 01.2022
- Provided customer support via phone by managing bookings, resolving issues, and educating customers on cruise offerings and website services, enhancing customer satisfaction.
- Maintained comprehensive logs of all customer interactions for future reference, ensuring accurate tracking of inquiries and resolutions.
- Ensured compliance with company policies and regulations, contributing to a consistent customer service experience.
Education
Some College (No Degree) - Business/Hospitality Management
Pellissippi State Community College
Knoxville, TNSkills
Administrative and Organization:
- Managed files and data entry efficiently
- Multitasked in high-pressure environments
Technical Proficiency:
- Familiarity with databases and related software
Customer Service
- Handled inquiries and resolved issues effectively
- Maintained high levels of customer satisfaction
Timeline
Back Waiter/Hostess
Blackberry Farm
02.2022 - 08.2023
Customer Service Payroll Representative
Intuit QuickBooks
11.2021 - 02.2022
Customer Service Representative
MSC Cruises
05.2021 - 01.2022
Some College (No Degree) - Business/Hospitality Management
Pellissippi State Community College