Rebecca Covington

Dynamic Customer Service Representative with a proven track record at Foundever, excelling in conflict resolution and customer retention. Leveraging strong active listening and critical thinking skills, I effectively managed escalated calls, enhancing satisfaction and loyalty. Recognized for leadership in training new hires and fostering team readiness in high-pressure environments.

I have been working for Foundever for almost 5 years as an Intuit Quickbooks Customer Service Representative. During my time, I have improved not only my customer service skills but have also found a love for helping customers solve their problems in a timely & efficient manner. I would love the opportunity to broaden my skills and further my learning in other job opportunities. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.