Rebecca Felts
Burns
Summary
Qualified Teaching Assistant offers track record of success in helping students with special needs. Well-trained in academic, behavioral and personal needs of students with developmental delays and diagnoses such as autism spectrum disorder. Works with parents and teachers to implement personalized approaches for each student. Motivated and knowledgeable professional with self-directed nature and key strengths in financial administration, scheduling, and training. Dedicated and hardworking employee that will lead and motivate fellow employees to provide exceptional service every time. Knowledgeable about managing multiple simultaneous tasks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
WFH Claims Analyst
HCA Healthcare Inc. - Parallon
02.2021 - Current
- Maintained strict confidentiality with all personal data while managing sensitive client information and claims records as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Collaborated with cross-functional teams to resolve complex claims issues in a timely manner.
- Reviewed contracts in order to determine claims processing correctly
Special Education Paraprofessional
Dickson County Schools
01.2017 - Current
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Managed class of special education students in absence of lead teacher.
- Communicated and collaborated with educators from various education levels.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
Lead Teacher
New Adventures Learning Center
11.2016 - 08.2017
- Created various strategies to engage students and deliver enriching educational opportunities.
- Liaised between parents and administrative staff to clarify classroom and student objectives.
- Organized activities to promote physical, mental, and social development of each child.
Receptionist
Pediatric Associates of Davidson County
04.2015 - 12.2016
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Communicated with outside offices to obtain records and transfer files for patient/doctor needs.
Retail Pricing Coordinator
Food Lion
11.2006 - 04.2015
- Checked products for quality and accurate pricing.
- Reviewed tags on product shelves and made requested pricing changes.
- Constructed product displays and hung new signage.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Opened or closed store 5 times per week by balancing cash drawers, preparing daily deposits and balancing the safe count.
Education
Some College (No Degree) - Education
Nashville State Community College
Nashville, TNSkills
- Office equipment operations
- Proficient in Microsoft Office and Google Office Applications
- Multi-line telephone skills
- PC proficient
- Planning, Collaboration, and Multitasking
- Behavior modification
- Conflict resolution
- Flexible, Adaptive, and calm under pressure
- Classroom management
- Differentiated instruction, small group instruction
- Interpersonal and written communication
- Proficient in Microsoft Office
Certification
- Proficient in Microsoft Office 365
- Proficient in Google Office Apps
- CPR / First Aid Certified - 2021
Timeline
WFH Claims Analyst
HCA Healthcare Inc. - Parallon
02.2021 - Current
Special Education Paraprofessional
Dickson County Schools
01.2017 - Current
Lead Teacher
New Adventures Learning Center
11.2016 - 08.2017
Receptionist
Pediatric Associates of Davidson County
04.2015 - 12.2016
Retail Pricing Coordinator
Food Lion
11.2006 - 04.2015
Some College (No Degree) - Education
Nashville State Community College
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