Rebecca Gado
Jefferson City
Summary
Experienced banking professional with 12 years of experience, dedicated to inspiring and motivating team members through transparent and empathetic leadership. Skilled in managing team projects, fostering communication for success, setting achievable goals, and embracing constructive feedback. Known for a positive demeanor, outgoing nature, and confidence that contribute to effectiveness as a leader and team player. Committed to expanding knowledge across the financial industry to make informed decisions, aspiring to secure an executive leadership position in the next decade. Passionate about Deposit Operations but eager to explore new opportunities for growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Credit Administrative Specialist
Tennessee State Bank
06.2025 - Current
- Manage daily administrative operations to enhance office efficiency and support team objectives.
- Coordinate scheduling and communication for Chief Credit Officer, ensuring timely information flow.
- Safeguard sensitive information through the proper handling of confidential documents and secure storage methods.
- Minimize errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitate communication between departments, organizing meetings and distributing essential information.
- Perform research to collect and record industry data.
- Develop training materials for new staff, fostering a comprehensive understanding of credit policies and procedures.
- Expedite resolution of discrepancies found during account audits by effectively communicating with stakeholders involved in the reconciliation process.
- Assist in developing strategies for mitigating potential financial risks based on thorough analysis of market fluctuations and economic indicators.
- Assisted in the successful implementation of new credit policies through thorough documentation and communication with relevant departments.
- Promote a collaborative work environment by actively participating in team meetings, sharing insights and suggestions for process improvements.
BSA Officer/AVP
Tennessee State Bank
09.2023 - Current
- Enhanced the BSA Program of the Bank, including the complete overhaul of BSA/AML/CFT/OFAC policies, procedures, risk assessment, and software
- Directed the BSA staff to complete 8 months of backlogged alerts and cases, which led to the department being “current” on all alerts, cases, and regulatory filings for the first time in a minimum of two years effective June 2024, and the department is still current as of this day
- Implemented a new BSA/AML software, Verafin, within 6 months from the project onset
- Completed BSA/AML training through the American Bankers’ Association in 2024
- Completed the Certified BSA/AML Professional (CBAP) program through the ICBA in April 2025
- Enhanced monetary instrument tracking via the Jack Henry Teller software
- Improved the efficiency of all related research, review, and reporting for the entire financial institution
- Led the department through an exam visit and a full exam, in which the department received a “Satisfactory” rating and the eradication of multiple BSA-related Matters Requiring Immediate Attention/Action (MRIAs)
- Worked alongside a third-party vendor (Compliance Alliance) to complete BSA-related tasks to meet deadlines and timeframe requirements
- Updated and conducted training for the entire financial institution, including the Board
- Presented BSA trends and other information monthly to the Risk Management and Audit Committee of the Financial Institution
Credit Administrative Specialist
Tennessee State Bank
09.2023 - 01.2024
- Enhanced and managed Equal Credit Opportunity Act (ECOA) tracking
- Improved the efficiency of Loan Agreement Covenant Tracking
- Assisted with the beginning stages of the implementation of a new loan origination software
- Reviewed consumer and commercial loan request documentation for accuracy
- Hosted the weekly meeting for loan packet review before Board approval
Deposit Operations Asst Manager
Citizens National Bank
09.2022 - 09.2023
- Coordinated with Deposit Operations Manager in different operational issues.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintained operational guidelines for staff.
- Remained educated on all Deposit Operations tasks
- Assisted in administering the company Intranet to update and maintain Deposit Operations information.
- Taught employees how to collaborate on daily job tasks.
- Evaluated current operational strategies and recommended improvements.
- Educated operations team on best practices, company policies and service excellence standards.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Devised processes to boost long-term business success.
Operations Systems Administrator
Citizens National Bank
04.2020 - 08.2022
- Managed effective intradepartmental and interdepartmental communication.
- Conducted in-person and virtual meetings with department heads.
- Administered multiple financial institution applications, including but not limited to the Teller application, e-signature application, and third-party check cashing application.
- Managed the project to implement a new deposit account opening platform for in-branch and online account opening.
- Assisted the Director of Training with New Hire Training
- Assisted the Director of Training with creating and updating training materials
- Remained educated on all Deposit Operations tasks
Operations Lead Specialist
Citizens National Bank
04.2018 - 03.2020
- Developed and maintained operational guidelines for staff.
- Remained educated on all Deposit Operations tasks in order to be the primary back-up for the majority of Deposit Operations tasks.
Operations Support Specialist
Citizens National Bank
02.2017 - 03.2018
- Learned how to perform all Deposit Operations tasks, including but not limited to, wire transfers, ACH processing, CD/IRA tasks, exception item processing, and stops/holds.
- Became the primary back-up for the majority of Deposit Operations tasks
Teller/CSR/Assistant Branch Manager
Citizens National Bank
10.2013 - 01.2016
- Assisted in the execution of the training and implementation of JHA’s Teller Capture, including traveling with a small group to Birmingham, Alabama.
- Completed all frontline training programs
- Trained new Tellers via the Train-the-Trainer program
Education
MBA - Accounting Concentration
Keller Graduate School of Management
06.2022
Bachelor of Science - Accounting and Business Mgmt
DeVry University
06.2019
Associate of Science - Business Administration
Walters State Community College
12.2017
Skills
- Rapid skill acquisition
- Competent in using Microsoft Office software
- Prioritization and organization skills
- Detail-oriented analysis
- Effective communication
- Team communication facilitation
- Cross-functional collaboration
- Customer service expertise
- Content review
- Data analysis and reporting
- Efficient office management practices
Certification
- Certified BSA/AML Professional, ICBA - 2025
Timeline
Credit Administrative Specialist
Tennessee State Bank
06.2025 - Current
BSA Officer/AVP
Tennessee State Bank
09.2023 - Current
Credit Administrative Specialist
Tennessee State Bank
09.2023 - 01.2024
Deposit Operations Asst Manager
Citizens National Bank
09.2022 - 09.2023
Operations Systems Administrator
Citizens National Bank
04.2020 - 08.2022
Operations Lead Specialist
Citizens National Bank
04.2018 - 03.2020
Operations Support Specialist
Citizens National Bank
02.2017 - 03.2018
Teller/CSR/Assistant Branch Manager
Citizens National Bank
10.2013 - 01.2016
Bachelor of Science - Accounting and Business Mgmt
DeVry University
Associate of Science - Business Administration
Walters State Community College
MBA - Accounting Concentration
Keller Graduate School of Management
Similar Profiles
Justin SuttonJustin Sutton
Bank Teller at Tennessee State BankBank Teller at Tennessee State Bank
Maleah TannerMaleah Tanner
Head Teller at Millennium BankHead Teller at Millennium Bank
Kristal A. RayKristal A. Ray
Program Specialist at State Of Tennessee Department Of Children's ServicesProgram Specialist at State Of Tennessee Department Of Children's Services
Cody EvansonCody Evanson
Bioenvironmental Engineer at USAFBioenvironmental Engineer at USAF
Ava CanaleAva Canale
Certified Nursing Assistant at Luthern Senior ServicesCertified Nursing Assistant at Luthern Senior Services