Rebecca Hamilton
South Fulton
Summary
Dedicated professional with a strong background in customer service and healthcare. Experienced in managing sensitive information and enhancing member experiences through effective communication and problem-solving in various roles, including administrative support and human resources.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Automated Health Systems
Nashville
04.2024 - 04.2025
- Assisted callers/members with updating or applying for government funded health insurance.
- Our company provides resources for information on other Medicaid/Medicare plans.
- We process applications, appeals, or voluntary terminations.
- We also provide members with information needed for renewals or case changes while protecting the members sensitive information.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted clients in navigating health program options and resources available to them.
Administration/Administrative HR Assistant
CSS
Dresden
10.2022 - 05.2024
- Coordinated daily office operations and managed scheduling for team members.
- Maintained electronic filing systems for easy access to important documents.
- Supported onboarding processes by preparing training materials and schedules.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to senior management, facilitating efficient workflow.
- Processed new hires and terminations within the payroll system.
- Processed payroll entries and reports for employees.
Human Resources Manager
Obion County Nursing Home
Union City
06.2021 - 10.2022
- Managed recruitment processes to attract qualified healthcare professionals.
- Collaborated with department heads to address staffing needs and concerns.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Life Enrichment Assistant
Obion County Nursing Home
Union City
06.2021 - 10.2022
- Facilitated engaging activities for residents to enhance social interaction.
- Assisted in planning and organizing recreational programs for diverse resident needs.
- Coordinated transportation for residents to off-site events and appointments.
- Supported staff in maintaining a safe and welcoming environment for residents.
EMT-Basic
Clinton EMS
Clinton
03.2020 - 06.2021
- Provided emergency medical care to patients in pre-hospital settings.
- Operated and maintained medical equipment during patient transport.
- Collaborated with healthcare teams for effective patient assessments.
EMT-Basic
Ballard County EMS
Ballard County
03.2020 - 06.2021
- Provided emergency medical care to patients in pre-hospital settings.
- Operated and maintained medical equipment during patient transport.
- Collaborated with healthcare teams for effective patient assessments.
- Documented patient information and treatment plans accurately.
- Ensured compliance with safety protocols and regulations at all times.
Waitress
Pizza Hut
Fulton
10.2017 - 06.2019
- Greeted guest in a pleasant manner
- Washed dishes and rolled silverware
- Complied with all Health Department regulations
- Maintained knowledge of current menu items
- Maintained safe food handling standards at all times
- Check on all tables at appropriate intervals
- Clean and organized the waitress area
Education
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
Union City04-2026
Emergency Medical Services - EMS
Four Rivers Academy
Hickman, KY01-2020
High School -
South Fulton High School
South Fulton, TN05-2018
Skills
- Customer service
- Call center experience
- Scheduling coordination
- Administrative support
- Team collaboration
- Effective communication
- Excel spreadsheets
- Information confidentiality
- Regulatory compliance
- Patient care
- Emergency response
- Medical documentation
- Activity facilitation
- Strong teamwork
Timeline
Customer Service Representative
Automated Health Systems
04.2024 - 04.2025
Administration/Administrative HR Assistant
CSS
10.2022 - 05.2024
Human Resources Manager
Obion County Nursing Home
06.2021 - 10.2022
Life Enrichment Assistant
Obion County Nursing Home
06.2021 - 10.2022
EMT-Basic
Clinton EMS
03.2020 - 06.2021
EMT-Basic
Ballard County EMS
03.2020 - 06.2021
Waitress
Pizza Hut
10.2017 - 06.2019
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
Emergency Medical Services - EMS
Four Rivers Academy
High School -
South Fulton High School