Rebecca Heatherly
Maynardville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Cell Phone Sales Representative
US Celluar
Knoxville
04.2023 - 12.2026
- Assisted customers in selecting suitable cell phone models and accessories.
- Demonstrated product features and benefits to enhance customer understanding.
- Managed inventory levels and restocked displays for optimal product availability.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Implemented promotional strategies to boost sales of new devices and plans.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Greeted customers, provided information about products and services.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Verified customer's identity before activating new devices.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Created reports tracking daily sales figures along with inventory levels for management review.
- Assisted customers in selecting a phone plan that best suited their needs.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Maintained accurate records of all transactions for inventory control purposes.
- Advised customers on additional products such as insurance plans, chargers, cases.
- Maintained knowledge of sales and promotions, return policies and security practices.
Daycare Teacher
Lil bucks and does
Maynardville
02.2020 - 06.2026
- Supervised daily activities to ensure a safe and nurturing environment.
- Fostered positive relationships with children, encouraging social interaction and cooperation.
- Collaborated with parents to discuss child progress and developmental milestones.
- Developed lesson plans and activities to engage children in learning.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Trimmer
Flow gardens
Maynardville
01.2023 - 01.2026
- Maintained tools and equipment for optimal performance and safety.
- Collaborated with team members to ensure effective workflow in trimming operations.
- Performed skilled work with hand tools.
- Cleaned work area after completing trimming tasks to maintain a safe working environment.
- Inspected trimming results for accuracy and quality assurance purposes.
- Recorded production data such as quantity trimmed and time taken for each job order.
- Examined products and trimmed off excess materials to meet specifications.
- Adjusted cutting blade settings according to specifications of the job order.
- Maintained accurate records of daily output levels for management review.
Barista
Ridge and valley coffee shop
Maynardville
06.2022 - 12.2022
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other brewing equipment efficiently.
- Assisted customers with menu selections and beverage customization.
- Restocked supplies and managed inventory for daily operations.
- Trained new staff on proper brewing techniques and customer service skills.
- Ensured compliance with health and safety regulations in food handling.
- Handled cash register operations, processing transactions accurately and promptly.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Professional Cleaner
Self employed
Knoxville
12.2020 - 03.2022
- Cleaned residential and commercial spaces using appropriate cleaning techniques.
- Managed time effectively to complete tasks within client schedules.
- Communicated with clients to understand specific cleaning needs and preferences.
- Developed customized cleaning plans based on client requirements and feedback.
Housekeeper
Self employed
Knoxville
01.2018 - 01.2020
- Cleaned and sanitized residential spaces to maintain a healthy environment.
- Organized household items to enhance accessibility and tidiness.
- Managed laundry duties, including washing, drying, and folding clothes.
- Managed daily, weekly and monthly cleaning tasks.
- Assisted clients with special requests regarding cleaning preferences and schedules.
- Communicated effectively with clients to understand specific cleaning requirements.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Trinity Christian Academy
Knoxville, TennesseeSkills
- Sales transaction processing
- Customer relationship management
- Technical support
- Time management
- Persuasive speaking
- Goal oriented
- Inbound call management
- Cold calling
- Follow-up calls
- Script memorization
- Product sales
- Customer database maintenance
- Warm calling
- Email and telephone etiquette
- Professional communication
- Performance-driven
- Outbound calling
- Great personality, very friendly
Timeline
Cell Phone Sales Representative
US Celluar
04.2023 - 12.2026
Trimmer
Flow gardens
01.2023 - 01.2026
Barista
Ridge and valley coffee shop
06.2022 - 12.2022
Professional Cleaner
Self employed
12.2020 - 03.2022
Daycare Teacher
Lil bucks and does
02.2020 - 06.2026
Housekeeper
Self employed
01.2018 - 01.2020
Trinity Christian Academy