Rebecca Hodsden
Knoxville
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Alcoa
11.2023 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on service standards and product knowledge.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented procedures that improved speed of service during peak hours.
- Resolved customer complaints with professionalism, enhancing overall
- Conducted regular quality checks on beverages and food items to maintain brand standards.
- Led shift meetings to communicate goals, updates, and motivate staff performance.
Completed store opening and closing procedures and balanced tills - Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns
Shift Leader
McDonald's
Maryville
04.2021 - 11.2023
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and restocked supplies to maintain store readiness.
- Ensured compliance with food safety regulations and cleanliness standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated shift schedules to optimize workforce coverage and productivity.
- Conducted regular equipment checks to maintain functionality and safety compliance.
- Implemented training sessions on new menu items for staff engagement and knowledge.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Education
Sailaway Academy
Knoxville, TNSome College (No Degree) - Business Administration
South College
Knoxville, TNSkills
- Team leadership
- Staff training
- Inventory management
- Service optimization
- Cash handling
- Customer service
- Quality assurance
- Operational efficiency
- Performance coaching
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Currency handling
- Cash register operations
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Shift Leader
McDonald's
04.2021 - 11.2023
Sailaway Academy
Some College (No Degree) - Business Administration
South College