Rebecca Hooper
Russellville
Summary
Detail-oriented optician specializing in vision testing and frame adjustments. Proven track record in enhancing patient comfort and satisfaction through effective communication. Expertise in precise optical fittings and customer service. Strong commitment to delivering high-quality care and support to clients.
Overview
8
8
years of professional experience
Work History
Optician
Baptist Eye Surgeons
Morristown
03.2023 - 04.2024
- Conducted eye exams to analyze prescription requirements for lenses.
- Guided patients in selecting eyewear to meet specific vision requirements.
- Provided fittings and adjustments for optimal comfort and fit.
- Inspected finished eyeglasses to ensure compliance with quality standards.
- Instructed patients on proper eyewear care and maintenance techniques for longevity.
- Partnered with ophthalmologists to enhance patient referral process and service delivery.
- Maintained inventory of optical supplies and ordered products.
- Communicated effectively with team members to enhance patient experience and satisfaction.
Optician
Hyde Eyecare
Morristown
05.2016 - 03.2023
- Assisted customers with selecting frames and lenses that best suited their needs.
- Explained benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Adjusted eyewear for proper fit and comfort level.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Used hands, heat and tools to bend and shape frames to fit the customer's face.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Assisted patients in selecting appropriate eyewear based on vision needs.
- Educated patients on proper eyewear care and maintenance techniques.
- Maintained inventory of optical supplies and ordered new products.
- Communicated effectively with team members to enhance patient experience and satisfaction.
- Utilized optical equipment to take precise measurements for lens crafting.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained patient records, and assisted with preliminary testing to streamline patient flow.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Dispensed contact lenses upon completion of fitting process.
- Repaired broken frames using specialty tools and equipment.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Conducted follow-up calls to assess customer satisfaction and address any concerns regarding purchases.
Education
High School Diploma -
Grainger High School
Grainger County, TN05.2014
Skills
- Vision testing and lens fitting
- Frame adjustment and optical equipment use
- Prescription analysis
- Insurance billing
- Problem solving and multitasking
- Attention to detail and adaptability
- Time management
- Customer service and relationship building
- Effective communication and teamwork
Timeline
Optician
Baptist Eye Surgeons
03.2023 - 04.2024
Optician
Hyde Eyecare
05.2016 - 03.2023
High School Diploma -
Grainger High School