Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Kadera

Trenton

Summary

I am currently a Digital Team Lead at Walmart with a proven track record in team management and performance evaluation. One of my biggest strengths is strategic planning and quality assurance, driving high customer satisfaction through effective communication and conflict resolution, successfully managing high-volume operations while fostering a positive work environment and enhancing employee relations.

Overview

4
4
years of professional experience

Work History

Digital Team Lead

Walmart
Jackson
04.2024 - Current
  • Co-managed a team of 65 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity, and to ensure operations ran smoothly.
  • Ensured compliance with company policies and procedures regarding customer satisfaction, safety measures, and loss prevention.
  • Conducted regular meetings with staff members to communicate goals, provide feedback on performance, and address concerns or conflicts in a productive manner.
  • Delegated workloads and prioritizing departmental needs in regard to what is best for the business and the customer.
  • Set clear goals and expectations for associates, and confirmed they have the proper knowledge and equipment to complete the necessary duties.
  • Managed high-volume days, doing upwards of 500 orders, all while maintaining employee satisfaction and customer care.

Digital Personal Shopper

Walmart
Lexington
09.2022 - 03.2024
  • Assisted customers in locating items and provided product recommendations based on their preferences
  • Collaborated with team members to find unaccounted for merchandise and verify accuracy of on-hand merchandise
  • Performed regular quality checks on perishable items to remove expired or damaged products from customers orders
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests and needs
  • Trained new employees on store policies, procedures, and customer service standards
  • Contributed to a positive work environment by fostering teamwork, communication, and mutual respect among coworkers
  • Effectively picked customer items with a high standard of quality and care

Server/Bartender

Red Barn
Lansing
06.2021 - 07.2022
  • Maintained cleanliness and organization of the bar area, so as to ensure a pleasant dining experience for customers
  • Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
  • Assisted in training new servers on menu knowledge, service standards, and POS system operation
  • Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
  • Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery

Education

Certificate - People and Business Leadership

Bellevue University
Remote
11.2024

Skills

  • Quality assurance
  • Customer relationship management
  • Work assignment delegation
  • Strategic planning
  • Communication skills
  • Process improvement
  • Problem solving
  • Performance evaluation
  • Time management
  • Continuous improvement
  • Delegation
  • Profit and loss
  • Serving experience
  • Team management
  • Merchandising
  • Recruiting
  • Conflict resolution
  • Employee training
  • Team leadership

Timeline

Digital Team Lead

Walmart
04.2024 - Current

Digital Personal Shopper

Walmart
09.2022 - 03.2024

Server/Bartender

Red Barn
06.2021 - 07.2022

Certificate - People and Business Leadership

Bellevue University

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Rebecca Kadera