Rebecca Loucks
Smyrna
Summary
Sales associate specializing in customer service and employee training. Demonstrated success in improving shopping experiences through strategic merchandise organization and effective team collaboration.
Overview
2
2
years of professional experience
Work History
Sales Associate
Goodwill of Middle Tennessee
Smyrna
08.2024 - Current
- Delivered exceptional customer service through prompt assistance with product selection and inquiries.
- Organized merchandise displays to improve overall shopping experience.
- Efficiently processed cash and card transactions at the register.
- Maintained cleanliness and orderliness of sales floor for optimal presentation.
- Trained new staff on effective sales techniques and customer service standards.
- Sorted donations for resale in a timely manner, enhancing inventory availability.
- Collaborated with sales team members to achieve group performance targets.
- Completed daily recovery tasks to ensure neatness and maximize productivity.
Assistant Manager
Dollar General
Knoxville
02.2024 - 05.2024
- Developed strategic plans with management to achieve business goals.
- Trained new employees on company policies and customer service standards.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Handled customer inquiries and complaints efficiently, providing timely solutions.
- Organized stock and monitored levels to support inventory management.
- Ensured sales floor and stockroom cleanliness and organization.
- Delegated work to staff, setting priorities and goals.
- Established processes for monitoring customer satisfaction levels.
Education
GED -
Antioch Highschool
Tn05-2009
Skills
- Customer service and support
- Cash handling and register operation
- Employee training and development
- Team collaboration
- Effective communication
- Time management
- Problem-solving skills
- Merchandising strategies
- Multi-tasking ability
- Task prioritization
- Professional demeanor
- Reliability and punctuality
- Calm demeanor under pressure
- Verbal and written communication
Timeline
Sales Associate
Goodwill of Middle Tennessee
08.2024 - Current
Assistant Manager
Dollar General
02.2024 - 05.2024
GED -
Antioch Highschool