Summary
Work History
Education
Skills
Timeline
Generic

Rebecca Loud

Crossville

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Human Resources Manager

Eagle Textiles
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained compliance of company policy
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • I established a drug policy and revised our company policy

Property Manager

Thayer Company
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed the maintenance staff and leasing agents.
  • Administered operations to handle needs of more than 250 tenants across 4 property units.

Division Call Center Manager

Empower Network
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Established and oversaw performance targets for call center associates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Arts - English Grammar

University of Alabama
Tuscaloosa

Bachelor of Arts - Real Estate

Georgia School of Real Estate
Atlanta, GA

Skills

  • Benefits Programs
  • Employee Support
  • Payroll Coordination
  • Equal Opportunities Facilitation
  • Benefits Management
  • Policy Enhancements
  • Personnel Recruitment
  • New Employee Orientation

Timeline

Human Resources Manager

Eagle Textiles

Property Manager

Thayer Company

Division Call Center Manager

Empower Network

Associate of Arts - English Grammar

University of Alabama

Bachelor of Arts - Real Estate

Georgia School of Real Estate
Rebecca Loud